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Recent customer comments

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Excellent



based on 2498 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Anong W.
Thailand
July 09, 2016
Good location
The restaurants are excellent

Sandy G.
Canada
July 09, 2016
Great stay
Loved being here, everything and everyone were fantastic! Location was very central!

Theodore P.
United States
July 06, 2016
Vacation
Vacation

tay T.
Indonesia
July 05, 2016
Mrs
Very pleasant stay

Antholyn V.
Philippines
July 03, 2016
big rooms
big rooms, great service

Antholyn V.
Philippines
July 03, 2016
nice hotel
nice rooms!! huge!

Yvonne M.
Hong Kong
July 02, 2016
Good accessibility
Overall is satisfactiry

Lin H.
Singapore
June 30, 2016
Good location
Good location with direct bus from narita airport

Silvy K.
Indonesia
June 30, 2016
Nice hotel
The staff are friendly, helpful and willing to give clear explanation for sth we dont know.

Cassandra L.
Singapore
June 29, 2016
Satisfied stay
The hotel stay was overall satisfactory. Located at the bustling shinjuku, it was very near to the eateries, shops and train station. The free shuttle service to Disneyland is a plus point. Room area are considered spacious given that hotel rooms in Tokyo are fairly small. However, they charged 20yen additionally per night and ard SGD120 equiv for 2-hr extension to checkout time. Find this not reasonable. Not sure if this is a common practice in Japan though.