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Recent customer comments

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based on 2523 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5
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Norminda C.
August 11, 2016
Good location
Wifi is not accessible in our rooms.

Handy P.
August 09, 2016
Nice 5 star hotel at shinjuku
This hotel is very good. The location is amazing, the room is big and very clean. Delicious breakfast. Very near to shinjuku st. The best 5 stars hotel i ever stay in tokyo.

Tick C.
Hong Kong
August 03, 2016
Great stay here
Good location, big rooms, big hotels. So convenient.

Nasha J.
August 02, 2016
promising choice
not bad after all

Suthasinee A.
August 01, 2016
good location
Nice staff, location and foods.

Pintas C.
July 25, 2016
Hotel staffs, Airport Limousine Bus service to/from the airport, Spacious room
I'm very impressed and thankful to all the hotel staffs, they have booked all the restaurant reservations for us through email communication. They replied very quickly. In addition, Keio offers a direct transportation to/from the airport (airport limousine bus) which made our lives a lot easier. They also offer free shuttle bus to/from Disneyland for hotel guests. Recently, there is a passage walkway from the back of the hotel directly to the JR/metro Shinjuku Station. It's super convenient in temrs of location. The room is spacious and comfy. I would recommend this hotel to anyone!!!

Pintas C.
July 25, 2016
Excellent hotel services, great location, spacious room
Always my choice whenever I come to Tokyo!!!! Highly recommend this hotel!!!

David A.
July 24, 2016
Superb location
Very close to shinjuku station which is most attractive factor of this hotel

Mei L.
Hong Kong
July 24, 2016
Not bad
Keio Plaza is nice and clean but it is just a basic hotel compare to other hotels in Asia. I find the staffs not helpful and not too friendly but after staying in Tokyo for nearly a week, I think it is probably the Japanese culture not to be friendly to non Japanese speaking foreigners. I love the location though because it is a 5 mins walk to the Shinjuku station and there are loads of shops and restaurants nearby. There are also a 24 hours convenient store on the 2nd floor of the hotel. The only complaint I have about this hotel is they charge hotel guest JPY2,000 per head for using their swimming pool which is the first I ever heard of. We filed a complaint with the hotel so hopfully they will consider to waive that charge in the future.

Cindy C.
July 20, 2016