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Recent customer comments

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Excellent



based on 130 reviews
  • Cleanliness 8.5
  • Facilities 8.7
  • Location 8.1
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 7.9
  • Food/Dining 7.8

DAVID B. from United Kingdom
Couples
Stayed 3 nights in February 2015
my views
Staff cleanliness meals
Reviewed March 02, 2015

Shane W. from United States
Solo travelers
Stayed 2 nights in February 2015
There are some who call me...Tim?
Staff, comfort, decoration
Reviewed February 26, 2015

Fai Y. from Hong Kong
Business travelers
Stayed 2 nights in January 2015
A pleasant surprise
Swimming Pool, Food (Chinese)
For business travellers, we need a place to work out. I like the opening hours of the hotel's swimming pool until midnight. It gave me a lot of flexibility.
Reviewed January 19, 2015

Matthew O. from Singapore
Business travelers
Stayed 3 nights in December 2014
Dec 14 in Kempenski Chengdu
Service, Food & Location
Excellent
Reviewed January 01, 2015

Gail N. from Singapore
Business travelers
Stayed 2 nights in December 2014
An okay hotel
nice staff, comfy rooms, good view
Overall my stay was generally good, the room was comfortable, and staff pleasant. However having stayed at other Kempinski hotels worldwide, i had higher expectations (since my previous stays in Thailand/Indonesia were excellent). There were a few hiccups i experienced, few taxi drivers unable to find the hotel entrance and exit (i.e. turns out, one of the exit signs was pointing in the wrong way), and some disappointments with the room service standard (the 3 meals i had were rather tasteless, a staff didn't know what was on their own menu etc, another one giving me the wrong order once). These weren't big problems of course, but for a 5* hotel, and given the standard of their other international outlets, it was a bit of a let down.
Reviewed December 29, 2014

Bernard R. from France
Business travelers
Stayed one night in May 2013
convenient hotel
location and service
Reviewed December 22, 2014

TITKHUEN P. from Singapore
Solo travelers
Stayed one night in October 2014
5 star comfort at reasonable price
short distance from airport, Great room design and comfortable bed
My regular hotel in Chengdu
Reviewed November 04, 2014

Ho T. from Hong Kong
Business travelers
Stayed 2 nights in October 2014
good business hotel in Chengdu
nice staffs,clean and comfortable room
I stayed this hotel for 2 nights. Very good experience, Staffs are nice and friendly. Room clean and comfortable. The dinning experience also very good. Value for money. The location also very good, appx 30 mins to airport.
Reviewed October 13, 2014

Jennifer B. from China
Business travelers
Stayed one night in August 2014
Value for Money
Room Comfortable, Convenience location, delicious food
Reviewed September 08, 2014

Bonnie B. from United States
Solo travelers
Stayed one night in August 2014
Chengdu
Breakfast, staff and shower
Great except that it was very difficult to get a taxi. This made it stressful to plan a schedule
Reviewed August 30, 2014