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Excellent 8.2
Based on 128 reviews

Recent customer comments

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Excellent



based on 128 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.5
  • Location 8.1
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.8

9.7 Shane W.
United States
February 26, 2015
There are some who call me...Tim?
Staff, comfort, decoration

8.3 Fai Y.
Hong Kong
January 19, 2015
A pleasant surprise
Swimming Pool, Food (Chinese)
For business travellers, we need a place to work out. I like the opening hours of the hotel's swimming pool until midnight. It gave me a lot of flexibility.

10 Matthew O.
Singapore
January 01, 2015
Dec 14 in Kempenski Chengdu
Service, Food & Location
Excellent

7.7 Gail N.
Singapore
December 29, 2014
An okay hotel
nice staff, comfy rooms, good view
Overall my stay was generally good, the room was comfortable, and staff pleasant. However having stayed at other Kempinski hotels worldwide, i had higher expectations (since my previous stays in Thailand/Indonesia were excellent). There were a few hiccups i experienced, few taxi drivers unable to find the hotel entrance and exit (i.e. turns out, one of the exit signs was pointing in the wrong way), and some disappointments with the room service standard (the 3 meals i had were rather tasteless, a staff didn't know what was on their own menu etc, another one giving me the wrong order once). These weren't big problems of course, but for a 5* hotel, and given the standard of their other international outlets, it was a bit of a let down.

8 Bernard R.
France
December 22, 2014
convenient hotel
location and service

8 TITKHUEN P.
Singapore
November 04, 2014
5 star comfort at reasonable price
short distance from airport, Great room design and comfortable bed
My regular hotel in Chengdu

10 Ho T.
Hong Kong
October 13, 2014
good business hotel in Chengdu
nice staffs,clean and comfortable room
I stayed this hotel for 2 nights. Very good experience, Staffs are nice and friendly. Room clean and comfortable. The dinning experience also very good. Value for money. The location also very good, appx 30 mins to airport.

10 Jennifer B.
China
September 08, 2014
Value for Money
Room Comfortable, Convenience location, delicious food

9 Bonnie B.
United States
August 30, 2014
Chengdu
Breakfast, staff and shower
Great except that it was very difficult to get a taxi. This made it stressful to plan a schedule

8.3 Ayelet Z.
Israel
July 21, 2014
luxurious
location
ok