Kempinski Hotel & Residences Palm Jumeirah

Crescent West, Palm Jumeirah, Dubai, United Arab Emirates

Very good 7.7
Based on 75 reviews

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About Kempinski Hotel & Residences Palm Jumeirah


This 5-star property’s location enables guests to explore a number of major attractions such as Aquaventure, the 42-acre water-themed amusement park, the Lost Chambers, and Dolphin Bay. All guestrooms and suites are elegantly furnished with modern amenities for guests’ luxurious comfort. Exploring Dubai is exhilarating, and great places to relax and let the excitement sink in are the restaurants and a bar, as well as a spa and wellness center. When staying at the Kempinski Hotel & Residences Palm Jumeirah, guests are ensured to have a perfect stay with its perfect combination of natural beauty and excellent service.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer
  • car hire
  • bicycle rental

Fitness & recreation

  • fitness center
  • spa
  • massage

Swimming & soaking

  • swimming pool [outdoor]

Water sports

  • private beach
  • water sports (non-motorized)

For kids

  • children's playground
  • kids club
  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant(s)
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • family room
  • garden
  • elevator
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • currency exchange

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Diners Club

Languages Spoken

  • English
  • Arabic
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Russian
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Please be informed that 1 Bedroom Suite can accommodate 2 adults and 1 child (up to 12 years of age). Extra bed charges apply for children from 6 years of age and above.

The 2 Bedroom Suite can accommodate 4 adults and 2 children (up to 12 years of age). Extra bed charges also apply for children from 6 years and above.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 350 AED
Breakfast Charge (when not included in room rate): 140 AED
Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 244
Year Hotel Built: 2011
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.4
  • Location 7.8
  • Room Comfort/Standard 8.1
  • Service 8.4
  • Value for Money 7.0
  • Food/Dining 7.1

marc N.
June 05, 2016
Nice hotel, great breakfast staff, shame about the before 8am maintaince work
Weekends away the one thing I look forward to is a sleep in without noise. On the second morning from just before 8am the sound of someone hitting a hammer on sheet metal started. I climbed out of bed to see, there was 4 maintaince men working on a wall. When I asked them to stop he said, just 5 min more. Banging went on for another hour. Called reception, very apologetic and said they'd have it stopped, that the policy of the hotel is no work to take place until 11am. No luck, another 30 min of banging. Only stopped when they finished the job. when checking out, they made the mistake of asking did I enjoy the stay, explained what happened. Just a sorry in return whilst he presented the bill.

Mohammed A.
May 16, 2016
Great spacious room
I liked the hotel location in the palm jameriah area away from the noise and great relaxing area. The rooms were big and spacious ( the two bedroom ocean view had two private bathrooms ) which was very flexible and extremely satisfactory to groups other than the guest bathroom, living room area , full kitchen , washing/drying machine , nice balcony, in summary full needed room facilities in a 5 star hotel. I had a great experience and wonderful time. The hotel was nice and staff were very helpful and professional.

Patricia G.
April 23, 2016
Front desk staff not customer oriented, but the other staff was great
The front desk staff was not very friendly and customery, but the rest of the staff: cleaners, restaurant, pool and beach staff was great

Abdulrahman A.
Saudi Arabia
March 19, 2016
Excellent, but
Great location and view. Pleasant staff. Very noisy construction, limited and small gym facility (no sauna or steam). Not allowed to park own car in basement.

faisal A.
United Arab Emirates
January 31, 2016
I was unsatisfied with the hotel as I was not given what I requested for. at the same time the reception was not up to a 5 star hotel category when it comes to the smell or even the cleaning part of it. I had to checkout one hour after I checked in. not happy at all.

Yogesh B.
November 26, 2015
took a lot of time for room service
We were not informed about the tourism tax at the time of check in. Its just that they or agora should mention about any such tax at tge time of booking

Jamil K.
United Kingdom
August 13, 2015
Overall a great relaxing break.
1 The rooms are spacious and comfortable 2 the staff were approachable and extremely helpful 3 the shuttle to mall of emirates was a great idea
The stay was good and relaxing. The facility at the facility are great (perhaps the swimming pool should extend its summer hours to 9pm and not 7pm as is today). The staff members were all good and gave attention to us all the time. Will plan to revisit in the coming 12 months.

Adel A.
Saudi Arabia
August 12, 2015
Good but the weathet very hot

junyong J.
South Korea
July 30, 2015
Best hotel ever
Large room, pool, good staff
Best hotel ever. large room with full kitchen Clean and cool swimming pool. but less space of car parking area

Hisham A.
Saudi Arabia
July 21, 2015
Perfect place for families
Location, suite size, pool & beach
Much better than I expected