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Excellent 8.4
Based on 80 reviews

Recent customer comments

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Excellent



based on 80 reviews
  • Hotel Condition/Cleanliness 8.9
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.4

Rutger B.
Netherlands
April 25, 2010
Kempinsky, Suzhou
Good luxurious hotel, with everything to offer. On the golf course
In the middle of nowhere, taxi to city 20min.
It is a very good hotel, with everything you could wish for. For golfers, the excellent golf course is 3 minutes walk. Book a lake view room if you don't want the see the golf course of the city. Draw back: it's in the middle of nowhere, you have to take a taxi to the city for restaurants.

Patrick O.
United States
April 08, 2010
Week end retreat
Beautiful facilties. Gracious and courteous staff.
Could be con or could be a pro.... It is off the beaten path away from city life.
First impressions are always important. The entrance and the drive up the winding private road to the hotel was impressive and very much indicative of the whole hotel The staff was very attentative to all of our needs. Ever time we returned to the hotel from an outing the the door staff made us feel like they were welcoming us home. Concierge service was excellent in giving us direction, suggesting sites, and calling taxis for us. This is not a street front hotel, but we always had a taxi within 5 minutes, which is faster than some street fronts that we have stayed at. Rooms were clean and modern. Views were beautiful. Overall an excellent experience and would return without hestitation.

Nigel C.
United Kingdom
December 08, 2009
Mempinski Hotel Review
Absolutely everything
Maybe need signs to ge there and there its so big need tio get used to the security n the lift
The hotel was beautiful the pool, huge and excellent and very clean The staff were courteous and professional.The breakfast was brilliant and the bacon like at home and all you wanted . The room was big and the view over the lake was superb. The bathroom was very clean and everything was provided. Cannot fault it in any way

Kok Y.
Singapore
October 23, 2009
Kempinski Hotel
very comfortable stay, internet access, beautiful surrounding, greens all around hotel. very spacious room with huge bath.
off from main roads which cn be quite a wait for taxi. front desk staff need to wear more smiles on their faces. Internet should go wireless already, to me, this is a big con, internet speed need to pick up too. hotel staff serving buffet breakfast can be really rude and stupid, they removed our untouch plates full of food, clear the entire buffet at 730am!! Why?
this hotel is situated near a huge lake called Jin Ji Hu. facilities in the hotel comes with Gym, indoor pool, conference rooms etc. Gym facilities are fantastic, I m a regular gym goer, so this means something. The room itself pretty well lavished with a king sized bed, warm, well placed lighting to induce a good night sleep. The bath is very spacious with bathtub which easily sits 2, glass compartmentalised shower room and toilet area. you could even listen to voice over from the TV channel current playing on the LCd TV in the room. Room even comes with ironing equipment!! major plus point!! The dark-rose colored furniture doesnt fit in with the decor, light color should do well. I seriously urge the hotel to install wireless internet for it will be a pull factor to attract guests.

Wendy D.
United Kingdom
June 10, 2009
5 star vastness
set on a peaceful lake away from the city. plenty of room for 3 people in a double room
great decking but no seats or loungers to relax outside. spa and other entertainment not finished
hotel is 20 mins from the city by cab - new restaurant area 10 mins away. good indoor pool and nice buffet breakfast. janes bar in town is a good local bar with a great philipine singer. malones bar due to open soon. double sink bathroom with weird glass door toilet - unless you know each other well only one person can use bathroom at a time.

MAURO P.
Italy
November 17, 2009
runner
molto bello; la pulizia
un pò fuori mano dal centro città
Il mio soggiorno al Kempinski hotel di Suzhou avvenuto la scorsa settimana può essere considerato piacevole e sufficientemente gradevole. In particolare ho trovato una cucina di adeguata qualità riferita al settore west restaurant. Non posso dare commenti per il chinese restaurant perchè non l'ho frequentato. Anche il personale di servizio, meglio definito come camerieri ed inservienti in generale, può essere considerato all'altezza della situazione. Decisamente "buona" la reception, sia riferita alla qualità del personale che alla quantità dello stesso.

aat A.
Netherlands
October 30, 2011
uitstekende service en gezellig
rustige omgeving
dit prachtige 5 ster hotel is een belevenis op zich verscholen in de natuur van het meer ligt dit hotel omgeven door een prachtig golfcourt dit is ook wel het enige minpunt dat het zo ver weg van het centrum ligt maar er rijden genoeg taxis hoewel het wachten daarop wel 20 min kan duren dus taxi van te voren bestellen is aan te raden

takefumi T.
Japan
March 31, 2011
ロケーションは良く部屋は普通の広さ 市内から少し遠い
雰囲気が良かった。朝食レストランが湖の見えるロケーションで良かった。
家族連れで行ったが、重厚な雰囲気のある良いホテルでした。スタッフも親切にしてくれて助かりました。 ただ、市内から少し離れていて、タクシーで移動しなければならないところが少し不便でした。

YUJI Y.
Japan
March 11, 2011
ロケーションがよく、ドイツビールが美味しかった
デラックスをスイートでアップグレードしてくれました。
湖の畔にありくつろげるホテルでした。市内へはタクシーで20分程度とはなれていますが、タクシーは比較的直ぐ来ますので心配ありません。デラックスで申し込みましたが、スイートにしていただきました。一人では広すぎましたが、浴槽につかりながらも湖を眺めることができました。直ぐ横にゴルフ場があり、次回はゴルフをかねて宿泊したいと思います。ホテル内のドイツ料理店で美味しいビールとソーセージが食べられます。

mihira K.
Japan
February 18, 2011
フロントスタッフ、コンシェルジェは親切だが設備が旧い
部屋からの眺め
全体的に設備が旧く、5星なのに、快適ではなかった。部屋からの湖の眺めは素晴らしいのに残念。朝食は6時半からと言われ、7時に行ったが未だスタッフが揃っておらず全員が揃ったのはその後で且つお客様への気配りが出来ていない。