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Kempinski Hotel Wuxi

18, Yonghe Road, Nanchang, Wuxi, China (Show on map)

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Area: Nanchang Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
38 reviews

Value for Money
8.4
Location
7.6
Staff Performance
8.4
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.8
Food/Dining
8.0
All reviews (38)
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Sia K. Business travelers Singapore, March 9, 2014
Classy Hotel with Excellent Service

Hotel Standard, Staff Service, Room Comfort
7.3
Kempinski Hotel Wuxi is classy with great decorations. Hotel is equipped with large & comfortable rooms. Wifi speed is fast and stable. Great breakfast available. Hotel is almost perfect except that it is not located within walking distance to any shopping malls or shops.
Paul L. Business travelers United States of America, March 8, 2014
Good biz hotel

Cleaness, Service, size of room
9.3
Good services and big enough room for standard. Also the cleaness was great! recomand for biz travellers.
Shuiqing W. Families with older children United States of America, February 7, 2014
Good location. Good service.

Service was attentive and efficient. Good location, close to major sightseeing and shopping area.
7
Edward Y. Business travelers United Kingdom, November 28, 2013
disappointing stay

the size of room for cost. the design of bathroom
5.7
this is supposed to be a kempinski 5 star hotel, it is not. it is 3 star at best (world reference). the food was very poor for a 5 star hotel, the breakfast was terrible. a huge selection of tasteless food. a couple came down in their bathrobes and were not challenged about their dress. the breakfast in the executive lounge was even worse, so went to the main restaurant. the wine in the evening was the same bottle for 3 nights. i explained that the bottle needs to be changed daily, that the wine goes stale within a few hours. the hotel suffers typically for china for catering to chinese tastes, not international tastes. international hotel brands should keep their international image. most of the reception staff could not understand english well, room service could not understand at all. all front of house staff need a full english course. the hotel needs to upgrade itself to international kempinski standards. kempinski is supposed to be luxury, relaxation. kempinski, remove your name from this hotel it is taking your name downhill. call it another brand in china. or improve it quickly.
Christina L. Business travelers Singapore, October 26, 2013
Value for money hotel

luxurious, sophisticated and comfortable
9
Felt great staying in the hotel with full facilities and especially the high speed internet that allows working in the room efficiently. The cafe lounge was cosy and the hotel staff is warm and friendly.
Wei F. Solo travelers China, October 16, 2013
Clean and modern

big bathroom, comfortable bed, clean room
9.7
The room was clean and and the design was modern. I especially liked the bathroom. The bathtub was deep.
Xu C. Business travelers Singapore, September 27, 2013
Nice hotel

Room design, location, food
9.7
Xiaofang S. Business travelers Colombia, September 17, 2013
very satisfactory, good value for the price

comfortable bed, pleasant room, large swimming pool,
7
The internet connection was VERY poor. Breakfast area was not well organized. In general, staff training seems needed.
Stian R. Business travelers Norway, February 1, 2013
Very nice hotel

Cleanliness
7.3
This was my first time in this particular hotel during one of my numerous business trips around China. I have stayed in a lot of hotels in China, but this one is by far the best. The entrance/lobby area gave a very good impression as soon as I arrived. Check-in/out was smotth and hassle-free. The Premium room I had booked was fantastic. Working AC, great view, great bed, bathroom with separate bath, shower and toilet and everything looked and smelled clean! Breakfast could have been better, but China is China. Overall this was my best hotel experience in China.
Hotel Feature Tip: Hotels own beer brewery is worth trying.
Robert C. Business travelers United States of America, January 16, 2013
Fantastic hotel

everything
10
the service from the time we arrived until we left was excellent. we found the staff to be very freindly and helpful . the hotel lobby is beautiful. there are several resturants in the hotel and all of them were very nice. the rooms are comfortable with ample space. the wifi reception was very good and fast. i would highly recomend this hotel.

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