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Kempinski Mall Of The Emirates Hotel

Sheikh Zayed Road, 4th Interchange, Al Barsha, Dubai, United Arab Emirates 120679 (Show on map)

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Area: Al Barsha Number of Rooms: 393
Free Wi-Fi

Recent customer reviews

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Fantastic

8.5

based on
257 reviews

Value for Money
7.8
Location
9.0
Staff Performance
8.7
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.9
All reviews (257)
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Ross W. Couples United Kingdom, October 25, 2014
Very poor service

Comfort, pool, leaving
6
Arrived at 4am where not made to feel welcome at the hotel. The staff and management were very unhelpful! Had a long wait until our check in and we're not offered any water or food! Asked about checking in early and the manager had a terrible attitude and treated us like second class citizens. After the manger left another manger resolved our issue. The manager we dealt with at first was an absolute disgrace and went out of his way to make itawkward for us! Told us we were aloud to sit in the seats but not sleep, would not phone a taxi when we asked to leave the hotel and left us for 4 hours and would not even look at us and treated us like dirt. Due to the service we received in this so called 5 star hotel we would not go back and would not recommend the hotel! The hotel needs to look at the so called service it gives to its customers.
Banele M. Solo travelers South Africa, October 24, 2014
dubia is the bomb

beauty,rooms,staff
10
Rooms were the best.They organised a private tour when agancies could not accommodated us because it was their holiday.They have a beautiful mall inside the hotel.
Fazley A. Business travelers Sri Lanka, October 21, 2014
poor check-in, front desk slow to respond

Nothing to say
5.7
Average at best!
Mohammad A. Families with young children Saudi Arabia, October 2, 2014
Worst holday ever
2
Very overpriced hotel with poor services and bad staff.many other choices are better and i will never ever come back to this hotel
Saleh A. Families with young children United Arab Emirates, September 13, 2014
A great value for money

Location, Quality, Staff performance
9
A wonderful stay during the weekend
Saud A. Families with young children Kuwait, August 30, 2014
location, location, location

location, big rooms, nice decor
7
tv was not working, other than that, stay was good, great for people with short stay and need to do some shopping
Muhammed A. Couples Pakistan, July 27, 2014
A very pleasant experience

Location; Comfort level; Professional & very friendly staff
9
It was very comfortable and we really enjoyed it. Although the hotel lobby was under renovation and we had to go to the 7th floor for check-in & out but the professionalism of the staff didn't let us feel it. The room was neat and clean however the view from the room could have been better. The distance from the elevator to our room was long and initially confusing.
Irwan T. Business travelers Indonesia, June 15, 2014
excellent

clean, nice,good staff
7
Brett B. Solo travelers Australia, June 14, 2014
Beautiful Hotel at Mall of the Emirates

Close to ski dubai and shopping. Central to major attractions.
8.3
The hotel has great rooms, spacious and very well appointed. The ski chalet was amazing with a totally different Dubai experience. The early arrival was not accommodated and options nnot readily offered. The staff were, however, very pleasant and mostly obliging.
Ahmed C. Couples India, April 26, 2014
It was awsome and the upgarde me for no charges

free upgrade, friendly staff, clean hotel, family hotel
8.7
Awsome

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