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2015
Very good 7.5
Based on 1255 reviews

Recent customer comments

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Very good



based on 1255 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.0
  • Location 8.8
  • Room Comfort/Standard 7.1
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.7

HON L.
Hong Kong
August 12, 2016
Poor Management - not recommended.
Obviously a poorly managed hotel, especially weak in maintenance and staff attitudes.

QIZHOU W.
Australia
August 08, 2016
ok
the hotel charged two times breakfast fee, called the hotel rufund so quickly. Room was just ok,

Mansour A.
United Arab Emirates
August 08, 2016
No good
No good

Sadia A.
Bangladesh
August 07, 2016
Very good location, close to station. They took 200 pound security deposit which was unexpected and
Very good location, close to station. They took 200 pound security deposit which was unexpected and not mentioned in the booking information. Clean but room (single) was too small. Reception staff was not cordial.

Khalifa S.
United Arab Emirates
August 06, 2016
5 mins walking to High ST Kensington underground
excellent

david S.
United Kingdom
August 05, 2016
shame not all the staff were friendly
staff at the bar and reception was very friendly, the cleaning staff were incredibly rude.

Kasandra P.
Australia
August 05, 2016
Deputy First Secretary, Defence & Security, British High Commission Australia
The location and proximity to the London Underground are fantastic as are the always helpful and friendly staff, which is what keeps me coming back to KCH every time I am back in the UK.

Lourdes A.
Puerto Rico
August 02, 2016
very good
great location, very nice staff but very loud doors, woke and/or kept me up every single day. Should have sings every 3 feet reminding guests not speak in hallways and close doors with both hands, not slam them!!! Tub should have a curtain not glass. Very hard to get out of it, glass hits the sink, we were afraid to break it!!! I didn't mind size since it was my 12 year old daughter with me but 2 adults can be very tight. Check-in & out were a breeze. LucyMay ( or May Lucie) was excellent, also Lucía, hope those are their names!!

darcy F.
New Zealand
July 29, 2016
Great Location
Great location, friendly staff, good facilities

Peter P.
Germany
July 27, 2016
Great Value
Nice hotel, friendly staff