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Kensington Close Hotel

Wrights Lane , Chelsea - Kensington, London, United Kingdom W8 5SP (Show on map)

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Area: Chelsea - Kensington Number of Rooms: 708

Recent customer reviews

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Good

7.5

based on
680 reviews

Value for Money
7.3
Location
8.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.2
Food/Dining
6.5
All reviews (680)
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Teng B. Families with older children Malaysia, September 14, 2014
good hotel

breakfast, location, near underground
8.3
Garvan J. Solo travelers Ireland, September 13, 2014
Been back many times

Location, Lobby, Rooms
7.7
Stayed here loads of times, staff friendly, comfortable, modern and reassuring
David C. Couples United States of America, September 9, 2014
Never be foolish enough to stay at this hotel

concierge was knowledgeable, 8th floor staff was good
5.3
We booked a 22 sq.ft. room (exec.) and arrived at 8.00PM and were assigned a 14 sq.ft. No one at the reception desk was empowered to make any change even though she kept consulting with someone in the office behind the desk, who refused to appear. We got a larger room the next day (had to move ourselves). the wifi never worked adequately over the entire 8 days we booked. But, even worse and totally inexcusable was that we expected an important call. The caller finally reached us when we went to an outside restaurant and used the wifi there. The caller said he called the hotel 25 times (he counted! ) the first day, 25 times the second day and no one ever picked up the phone. The third day he got through but later had to call eight times before someone at the hotel picked up and put the call through (difficult to tell because the call light on the phone was broken). When we complained to the front desk, there was no ackowledgement that this is a problem for a business hotel. So you are trapped, incommunicado, in this hell hole.
Narelle D. Couples Australia, September 9, 2014
Small room

Location only
6
Room was far too small bed and 2 suitcases took up all the floor space, glad our stay wa for 1 night
Wong K. Business travelers Hong Kong, September 8, 2014
Good location

Good location, good breakfast, clean room
7.7
Room is clean. Good amenities using Molten Brown. Breakfast is nice. Location is good, especially you are going to Heathrow.
Laura M. Couples Ireland, September 7, 2014
Great location, small rooms

Location
7.3
Good
Richie Z. Couples China, September 7, 2014
Poor room turnaround and super small room

Near Underground, some shops around the area
4.7
Arrive in the morning and no rooms available, came back in the evening and still have to wait close to an hour for the room to be ready, room is super small even by asian standards, and they do not have mini fridge, tissue paper, hand towels, slippers..
Suzanne H. Groups United Kingdom, September 7, 2014
Great location for shopping and transport links

Location, bed comfort, breakfast
9.7
Wan S. Couples Malaysia, September 5, 2014
Good location

Location clean friendly
9
Sean F. Families with young children United Kingdom, September 5, 2014
Anniversary stay

Pool, location, staff
7.3

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Customer Reviews - Kensington Close Hotel, London

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