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King George Hotel

334 Mason Street, San Francisco Downtown, San Francisco (CA), United States 94102

Recent customer reviews

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Very good

7.6

based on
166 reviews

131 reviews in English

Value for Money
7.3
Location
8.9
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.6
Food/Dining
6.2
All reviews (166)
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Jenni P. Groups Finland, November 20, 2015
Bad customer service

Man in the bar
2.7
When we (3 adults) arrived at King George, we heard that there was no reservation and no room for us. They told that the hotel was fully booked. We showed the confirmation with all the payment information etc. Didn't help. It was late at night and We were really tired and stressed out for the whole situation. They told us to wait 10 minutes. We waited for an hour and a half. When we finally somehow got the room, there was two small beds that never ever could have accommodate three adults. So again, we had to go back to reception and ask for proper room for three. They said that they don't have room for three. Finally after really long debate and crying they gave us the room that we paid for. The experience was really bad and customer service was arrogant. The hotel made us feel that it was our fault that there was no room.
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Sainath L. Families with young children India, March 29, 2015
Convenient small Hotel close to Union Sq

Location
7
Staff were friendly and arranged a cot for our baby free of charge. However the rooms while clean were quite tiny, not much place to move around. But the location makes up for it being close walking distance to Union Sq. No parking validation though so you add on $36 per day for that.
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Tessa C. Solo travelers United States of America, January 29, 2015
Delightful. We will return!

Staff. Location. Accommodations
9
Lovely
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Herbert R. Business travelers Philippines, January 25, 2015
Locotion was great

Location location location
6.3
Location was great
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Bill C. Business travelers United States of America, January 15, 2015
Nasty room
4.3
would never go back
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Robert S. Business travelers United States of America, January 8, 2015
A super deal

great staff, location, and rooms are nice.
10
Excellent and a great value.
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Laura R. Couples United States of America, January 1, 2015
Gem Downtown

The location was close to food, shopping, and the theater!
9.7
Our stay was comfortable and the staff was very friendly! We will definitely stay there again!
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Him S. Couples China, December 30, 2014
Great hotel for city visitation

Location, good value, free wifi
7.7
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Hendra S. Business travelers Indonesia, December 16, 2014
Best location

Location, cleanliness, wifi
7.7
Convenient location, wifi was very fast, sadly our check-in was complicated
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Naria S. Groups Indonesia, December 7, 2014
good location

location
6.7
hotel service was good and the location is the best.
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