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Recent customer comments

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Very good



based on 133 reviews
  • Cleanliness 7.7
  • Facilities 6.5
  • Location 6.9
  • Room Comfort/Standard 7.5
  • Service 7.9
  • Value for money 7.4
  • Food/Dining 8.3
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Kaitlyn K. from United States
Couples
Stayed 3 nights in September 2015
Great
Food, service, hot spring
Reviewed September 17, 2015

Nils C. from United States
Couples
Stayed 2 nights in August 2015
Great Japanese Experience
Food, Service, Hot Tubs
My wife and I stayed at the Kisyunso for two nights. The food was some of the best Japanese food we ever had. The hot tubs are great. Although sometimes other people were using them we got to try all three tubs. The building is old, but ryokans are supposed to be old. It can be hard to find but we stopped at the convenience store on top of the hill. The proprietor lead us to a ryokan next door whose owner lead us right to the Kisyunso. The Kisyunso's staff are curteous and helpful and work hard to understand you.
Reviewed September 10, 2015

KHOO P. from Malaysia
Groups
Stayed one night in April 2015
One of the cheaper Hotel in Hakkone
1. Nice food 2.Clean room 3. Individual hot spring
Very Good stay.
Reviewed August 17, 2015

Shiak L. from Malaysia
Couples
Stayed one night in June 2015
clean room
nice food, clean room and friendly staff
nice food, clean room and friendly staff. Hard to find hotel if no GPS.
Reviewed July 02, 2015

Wai C. from Malaysia
Couples
Stayed one night in May 2015
Not worth the value
It is not worth the value of paying for. The service is not good,and the location is hard to find.
Reviewed May 31, 2015

John D. from United States
Couples
Stayed one night in April 2015
Worn out
The food and staff
The hotel room needed to be remodeled. The tatami were worn and old and so were the walls. The room had no view at all and the onsen seemed in need of maintenance.
Reviewed April 29, 2015

Wang N. from Singapore
Families with older children
Stayed one night in April 2015
An average accommodation
I like to personal space for the 3 Onsen which operate on 1st come 1st serve basis.
The place and their service are satisfied with the amount we are paid for. Can't expect more. The only thing is their Onsen which believe is not the real Onsen, is just hot water.
Reviewed April 23, 2015

Rini M. from Indonesia
Groups
Stayed one night in April 2015
Great ryokan
private bath, friendly staff
Great ryokan.
Reviewed April 16, 2015

Chek L. from Malaysia
Couples
Stayed one night in April 2015
Peaceful and Calm
Food, Location, Staff
The staff only speak very basic English, but we managed to communicate in body language. They are very kind and accommodating. We also appreciate the location, very close to the train station, mere 10 minutes walking distance. The dinner and breakfast served is superb. There is a park just outside of the hotel, when we were there the Sakura is still in bloom, very pretty and there is literally no one there, great place for a sandwich.
Reviewed April 14, 2015

Lim A. from Singapore
Groups
Stayed one night in December 2014
clean and comfortable
it was okay.
it was okay. location was so so, clean and comfortable
Reviewed April 12, 2015