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Recent customer comments

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Very good

based on 1679 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.4
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.4
  • Value for Money 7.6
  • Food/Dining 6.5

6.3 Alfie M.
October 16, 2014
Seen better days
Location, location, location
Sadly KL Apartments (and any of the privately owned hotel apartments under different names) has seen better days . It is tired and a bit grubby. There were tiny cockroaches throughout the place. Even after the owners had sprayed, we still needed to buy bug spray to keep them at bay. The location is fantastic (on top of Beraya Times Square), the pool is great, but it needs a major makeover.

7 Suzlaifan S.
June 24, 2014
Close to malls. Easy access to transport. Internet
Although the room is similar as the one I have stayed before, the check in / out is different. I have to wait and call for someone to checkout. For the pool, I was not allowed to have the towel by the unfriendly staff as I was told that we were not hotel guests even though the rooms I stayed are similar. TV reception was not good as well. Also, for car park, we are not redeemed.

7.3 Stephen L.
June 22, 2014
Fantastic City View
Security, Clean and spacious, comfortable, centrally located.
Car park is not free, breakfast is not convenient, most of the happening spots are located within walking distance, fairly price and nice hotel. Security are tight and make you feel safe. Very nice night scenery as the hotel are very high up and you enjoy the city view. Air con a bit noisy and not so cold.

7 Eddy D.
Brunei Darussalam
July 24, 2014
Location, view & location

8 Lizah S.
August 18, 2014
Goog apartment to stay
The apartmentl room very spaceious clean and comfortable
The apartment that we stayed at was very convenient for us to shop because it has a lot of shopping malls nearby. We also had a huge variety of food to choose from as that were many restaurants everywhere. We had a great time and will definitely come back again.

7 Li B.
June 16, 2014
Nice place for family bonding

7 Wan S.
June 18, 2014
Only Business
The advantage is the shopping centre only and my room has a nice view.
My stay was average. Let me be honest. I was in a hurry for business trip and it was my mistake to just booked without realizing that the room I've booked is actually under a private owner etc. So everything I need to call the person in charge using my own hp. There was no phone provided and WIFI is chargeable. I was asked for rm400 for deposit. When I checked the terms and conditions, I realized it was only rm200. I called up the person in charge, and was told, each access card is rm200. He gave me 2 cards and never explain the need to have 2 cards and simply asked me rm400 without explaining and tell me off its already stated in the terms and conditions. The kitchen is spartan. No utensil at all, except plates, bowls, forks and spoon & microwave only. I am not happy. I checked in very late around 5pm. My checked out time was 12 noon on Saturday. I couldn't negotiate. The security guard disallowed my husband to take a video of my kids in the swimming pool. The reason, liaise with the management. I find it very funny, as if I'm being controlled. Im a business person. I traveled with my kids this school holiday and doing business at the same time.If I knew all the hassle, I would have booked other 5 star Hotel or 5 star service apartments. I don't have to go thru many hassles. I wouldn't recommend this hotel to any of my friends even its cheap or having a superb view. I would rather pay more to have all convenience for myself & family...

7.7 Eddie S.
July 17, 2014
Convenient and fantastic.
Centrally located, family centred and affordable price.
There were two rooms and a living room but only 1 Tv is working, the other is spoiilt. There is no free wi-fi. This policy must change because tourists these days like to stay connected. Free Wi-fi access helps in shopping, travelling and communication -- exactly what trevellers need. Besides, all of the above, the stay was fantastic.

November 18, 2014
Good place to stay.
location, environment & staff

9.3 MOHD I.
August 11, 2014
a pleasure to have been back
Nice hotel with great location and affordable.
This hotel so great and really comfortable.