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하노이 세레니티 호텔 2 (Hanoi Serenity Hotel 2)

17 Nguyen Van To Street, 올드 쿼터, 하노이, 베트남

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우수함



이용후기 726개
  • 숙소 위생 상태 8.2
  • 부대시설 7.4
  • 위치 8.0
  • 객실의 편안함 8.2
  • 직원 태도 8.4
  • 가격 대비 8.5
  • 음식 및 레스토랑 7.2

7.7 Helen T.
United Kingdom
2015년 11월 8일 일요일
Pleasant, great staff
The staff
We were told we had been upgraded but the shower was broken and room was quite small. However it was adequate and had hot water and wifi

9 kristen S.
United States of America
2015년 11월 6일 금요일
Great value
Location was good...easy to walk to points of interest, breakfast included many western options, amazing staff going above and beyond expectations
My stay was great thanks to the helpfulness of the staff. They helped call for tours sometimes many many times a day until it was answered. They arranged for a car to give me a tour around tour at a very decent rate. I checked out of the hotel early for this tour, but was taking the 8pm night Train. They allowed me to leave my luggage and come back to take a shower and relax in the lobby area using the WiFi until calling a taxi to the train station! Highly recommended!

4.3 RACHIDA B.
France
2015년 10월 31일 토요일
Poor overall
location
Tiny room no window AC working more like a fan....all that considering I had booked a "suite" very poor overall soo overrated I would give it a 2 if that....

6 Courtney N.
Australia
2015년 10월 29일 목요일
you get what you pay for
staff were very friendly. helped book tours with competitive prices. good wifi
First time to hanoi. Staff were lovely. The room not so great. Hallways were stained. The bed was rock hard. The bathroom was filthy and shower leaked out through the bathroom.

8.7 Chaim C.
Israel
2015년 10월 15일 목요일
Great hotel, great people, great location
Staff, accommodations , location
I arrived in the middle of the night way before my check in time. They took me in anyway, and let me stay until morning. In the morning they gave me a room until my room was ready. This was way beyond what one would expect. I really appreciated me. On top of that they invited me to have breakfast even before I was registered in the hotel. This wS s great experience. I highly recommend this hotel.

9.7 Tram N.
Vietnam
2015년 10월 15일 목요일
good service
con người, tiện nghi, vị trí
We had an amazing experience when stayed in this hotel, the breafast was great and all of staff is an ambasador, they are very nice and warm welcome us. Actually, we just stayed one night and then we went to Sapa but they kept our bags 2 days. You should stay this hotel for your vacation on Hanoi. Love all. Thumbs up. We will definitely back. Thank you!!!

8 Christopher C.
Singapore
2016년 4월 8일 금요일
short stay for change of clothes and putting of ba
staff very friendly and polite. generally very clean. although we went to the hotel in the wee hours, the staff were not disturbed or annoyed by us. very happy with the service

9.3 Tanaphon T.
Thailand
2015년 9월 26일 토요일
Good hotel with Nice staff
1. Staffs are very nice 2. Room is new and clean 3. Location
Good Hotel!!! Strength 1. Staffs are very nice. They take care us very well during living there. 2. Room is new and clean. Size (deluxe) of room is quite large (larger than our expectation) 3. Location is good. It is in middle of traveling place. You can walk to ho chi minh mausoleum/museum (15 mins) and Hoan Kiem Lake (10 mins). 4. There is free wifi with good quality. 5. Breakfast is good! Weak 1. There is no free water in the room. (Every drink in room has additional charge)

9 Chiu A.
Singapore
2015년 9월 25일 금요일
Comfortable & clean room, wonderful service
Staff are hospitable, room is clean and comfortable.
I love the cleanliness and comfort which this hotel provided. The bed was nicely decorated with flower petals and there is a pleasant scent in the room. I also love how well received I was when I checked into this hotel. The staff explained the usage of the room items very clearly. They were all very friendly anytime throughout the day. The dining area where I had breakfast was bright and clean. I really like this hotel a lot. Amazing!

9 Hanum A.
Indonesia
2015년 9월 28일 월요일
Good place
1. Location, 2. staff and 3. food