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Excellent 8.5
Based on 447 reviews

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based on 447 reviews
  • Cleanliness 8.8
  • Facilities 8.2
  • Location 8.3
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for money 8.5
  • Food/Dining 7.6

Gi-Zen L. from Taiwan
Business travelers
Stayed 2 nights in July 2016
Good location, good view, but no gym.
There is no fitness center in this hotel.
Reviewed July 19, 2016

Mark V. from United States
Families with older children
Stayed 2 nights in July 2016
Very disappointing.
I found this hotel very disappointing. While the lobby is beautiful the rooms are very small, expensive and the beds are the mos uncomfortable that I have ever slept on. I used Agoda to make a reservation and feel that I was significantly over charged. I paid nearly $400 per night for a "deluxe double" that was going for about $200 when I arrived at the lobby. The bed and pillows were so hard that it was more comfortable to sleep on the floor. I will never use Agoda again and would not recommend this hotel.
Reviewed July 11, 2016

Samy S. from France
Business travelers
Stayed 6 nights in July 2016
The room is a bit small
I was hoping to have a gym but all the rest was perfect
Reviewed July 10, 2016

Anthony O. from Australia
Stayed 2 nights in June 2016
More like a resort than a hotel
Beautiful inside and out this hotel features in the visiting Kobe video on Cathay Pacific's in flight entertainment. Its visually attractive and the service could not be faulted. A very restful stay with checkout at 2pm. The hotel is on one of Kobe harbors old piers but there is a bus service every 20 minutes into the main railway station. A very nice place to stay
Reviewed July 06, 2016

Min X. from Australia
Families with older children
Stayed 4 nights in June 2016
Nice view free shuttle
Very nice view day and night. Good to have free shuttle bus to city centre.
Reviewed June 30, 2016

HENGKY N. from Indonesia
Families with older children
Stayed 4 nights in June 2016
Reviewed June 28, 2016

Phurichr V. from Thailand
Business travelers
Stayed 5 nights in June 2016
Perfect location with a sensational view of Kobe Harborland!
Reviewed June 28, 2016

Tak K. from Hong Kong
Stayed 2 nights in June 2016
So so
Food in night buffet is awful. Given that this is a 5star hotel, the food provided is just unacceptable. Only beef and dessert on that night are fine. It is unreasonable for guest to pay fee for swimming, which just literally let me down. However, the price of this hotel is amazingly cheap as the hotel rooms are clean, views are great and the room service is also good
Reviewed June 26, 2016

Alisa G. from New Zealand
Stayed one night in May 2016
Great views of the harbour
Rooms have great views of the ferris wheel. Hotel provides complimentary transportation to the nearest station. The breakfast has a wide range catering for both western and Japanese preferences.
Reviewed June 25, 2016

WAI Y. from Hong Kong
Solo travelers
Stayed 4 nights in May 2016
hotel is good for accommodation
staffs are nice and helpful
Reviewed June 22, 2016