arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 684 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.2
  • Location 7.7
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 6.8

Helen M.
Australia
June 02, 2016
Something Missing
Noise from renovations was daily from 0900 til 5pm......moved to ground floor suite as no lift and quieter...no toaster , no water cooler , only small bottles . .no soap in bathroom, no face clothe .. poolside service non existent .....but great pool .

Morgan M.
Australia
June 02, 2016
Eh
The location of this hotel is great and the pool/spa were also really nice. We had multiple problems with the hotel, the biggest being that it is still under construction! We must have been the only people staying in one of the buildings, each room we walked past was incomplete and meant we woke each morning at 7am to the sounds of a jackhammer. Relaxing in the hotel room with a good book during the afternoon? Impossible! On top of this, communication with the staff was difficult and don't even bother ordering room service unless you enjoy placing the order several times and waiting an eternity until you actually receive your food.

Rajendra T.
Indonesia
May 30, 2016
good location and clean facilities.
recommended to stay here. location is near to many attractions.

Tanvir Q.
Bangladesh
May 28, 2016
Staff, breakfast awesome
Stay was very comfortable. Staff were excellent. Needed a phone adapter, they didn't have the right match so they just bought it and sent it to the room. One day we found a lizard in the room, called reception they sent someone who took it out. Hired a car for a day from the hotel, Arya drove us around who was very nice and cordial. Breakfast was served in our room everyday. This was a big plus for us since we had our 4 month old baby with us. And the eggs benedict were yummm! Had them for 3 out of 4 times that we had breakfast there. We were very satisfied guests.

Johanes S.
Indonesia
May 27, 2016
nice room
nice room

Kara L.
Australia
May 23, 2016
Best Accommodation in Bali
Initially when I booked requested a ground floor apartment with pool view, unfortunately there were no pool views left but on arrival to my surprise the lovely staff had upgraded our room which has a private pool!! We loved our stay, the apartments have everything you could need traveling with a family. Livingstone Bakery at the front offer a lovely wide range of food. The location is perfect. I would stay here every time!

Sally W.
Singapore
May 21, 2016
Need renovation
The hotel was abit old. The suite was spacious and equiped with kitchen along with the cooking wares. But the aircon was leaking and the tap and shower head were spoiled. The toilet felt pretty warm and the pillows were not comfortable enough. There were no lift and we had to climb the stairs daily.

selvie T.
Indonesia
May 10, 2016
Value for money,Strategic location,great room
Value for money,Strategic location,great room

Changyoung G.
South Korea
May 02, 2016
Fantastic!!!
I've never ever seen like this accommodation. Nice service of staff, nice facility such as spa, massage, swiming pool etc. Anyway, i recomend 'kokonut suites' strongly

Elza P.
Indonesia
April 29, 2016
A nice affordable place to stay in Petitenget
This is a nice small place to stay surrounding Petitenget area. We choose suite 1 bedroom, the room are big complete with kitchen equipment, large living room & dining table. The room and bathroom are clean. The problem is only air con in bedroom was not work properly, the tempt not cold eventhough in 17 degree. Food from Resto Living Stone so tasty. The area are close to Seminyak within walking distance. I would like to stay again in Kokonut Suite