Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 693 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.5
  • Location 7.7
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 6.8

Marc V.
Australia
July 06, 2016
Mixed Feelings
Mould on curtain and under sink. Cupboards smelt musty and mouldy. No hot water even when we asked about it. Treadmill stopped working twice when used. First room stunk of cigarette smoke but was a non smoking room. We were moved. Staff were all very lovely and accommodating.

michelle B.
Australia
June 27, 2016
our stay
Nice place if u want peace & quiet No pool staff or music etc around pool Breakfast nice but limited in the cafe wont change from set menu at all Lovely staff Big well appointed rooms more for young children & families older children would be board not much happen in the area or pool area no other entertainment

Antonius D.
Indonesia
June 22, 2016
Good ambience, strategic location
Good ambience, but more lightings around the garden area in the night please. Too Dark.

Teguh E.
Indonesia
June 21, 2016
hotel is nice
good for honeymooners recommended to every couples

Yuliana L.
United Kingdom
June 19, 2016
Not too happy
The bed sheets were not changed when i checked in, it reeked a bad pungent smell. I couldnt believe they let their guests in with used bed sheets! I almost puked at the smell. I couldnt take a nap as i was to tired from morning flight. Some of the blinds were broken, couldnt close. The hot water was not hot either on first day, took quite sometime to fix. The spa person is also not enthusiastic in performing her job, the bed was dirty n didnt try to change the sheet. V bad spa quality. Other than that the room is big enough for the price. Hotel is pretty small so dont expect many facilities there. The owner needs to pay more attention there and improve staff performance.

Maedyana W.
Indonesia
June 11, 2016
Nice stay
the staff is nice, they're willing to help your needs. The room is also nice and clean, but the hotel has rustic feeling on its interior. It's matter of preferences.

Helen M.
Australia
June 02, 2016
Something Missing
Noise from renovations was daily from 0900 til 5pm......moved to ground floor suite as no lift and quieter...no toaster , no water cooler , only small bottles . .no soap in bathroom, no face clothe .. poolside service non existent .....but great pool .

Morgan M.
Australia
June 02, 2016
Eh
The location of this hotel is great and the pool/spa were also really nice. We had multiple problems with the hotel, the biggest being that it is still under construction! We must have been the only people staying in one of the buildings, each room we walked past was incomplete and meant we woke each morning at 7am to the sounds of a jackhammer. Relaxing in the hotel room with a good book during the afternoon? Impossible! On top of this, communication with the staff was difficult and don't even bother ordering room service unless you enjoy placing the order several times and waiting an eternity until you actually receive your food.

Rajendra T.
Indonesia
May 30, 2016
good location and clean facilities.
recommended to stay here. location is near to many attractions.

Tanvir Q.
Bangladesh
May 28, 2016
Staff, breakfast awesome
Stay was very comfortable. Staff were excellent. Needed a phone adapter, they didn't have the right match so they just bought it and sent it to the room. One day we found a lizard in the room, called reception they sent someone who took it out. Hired a car for a day from the hotel, Arya drove us around who was very nice and cordial. Breakfast was served in our room everyday. This was a big plus for us since we had our 4 month old baby with us. And the eggs benedict were yummm! Had them for 3 out of 4 times that we had breakfast there. We were very satisfied guests.