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Koto Hotel

120 Hang Bong Street, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District
Good

7.4

based on 15 reviews

What customers say:

Nearest transport:

Le Duan Railway Station (0.4 Km / 5 min walk)

Area recommended for:

culture

shopping

sightseeing

Distance to airport:

Gia Lam Airport (4.4 Km)

Noi Bai International Airport (21.3 Km)

Top attractions in the area:

Hoa Lo Prison (0.4 Km / 5 min walk)

Nhà Hàng La Salsa Restaurant (0.4 Km / 5 min walk)

Quan An Ngon (0.4 Km / 5 min walk)

Hanoi Cathedral (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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Features of Koto Hotel
Facilities

airport transfer

bicycle rental

business center

concierge

laundry service

restaurant

room service

safety deposit boxes

tours

Internet

Wi-Fi in public areas

  

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Located in Hang Bong Street, one of the most crowded business areas of Old Quarter, this property offers comfortable and stylish accommodations to reside in for all travelers. Within close proximity, guests can explore Hoan Kiem Lake, Ngoc Son Temple and the Water Puppet Theater, after which you can head back to your fully furnished guestrooms which also feature balconies for fresh air. Taste some delicious dishes at the onsite restaurant, serving an array of international cuisines. Koto Hotel is an ideal place for all guests who seek a great vacation at an affordable price. Located in Hang Bong Street, one of the most crowded business areas of Old Quarter, this property ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s)
Stay for free if using existing bedding.

Guests over 6 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.



Recent customer comments

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Good

7.4

from 15 reviews

Value for Money
7.2
Location
8.0
Staff Performance
7.6
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.7
Food/Dining
6.0
All reviews (15)
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Jessica Y. Couples United States of America, August 5, 2013
Hands down, the friendliest staff!

clean, well-presented room; good breakfast options; friendly, helpful staff
10
Honestly, the staff at Koto Hotel make this place! By far, the friendliest, most helpful staff I've come across in Vietnam (and possibly SE Asia). Always someone at the front desk to greet you, open the door, get you a glass of water, etc. When our Halong Bay overnight cruise was cancelled due to an incoming storm, Koto Hotel let us keep our room and honored the price we had booked for on Agoda. When we left early in the morning to catch a flight, one of staff even brought us a bag of toast and bananas since we were to early to make it to their free breakfast! As far as the rooms, I would say they're extremely good value for what you're paying. Nicely decorated and spacious with a comfy bed, tv, fridge, and wardrobe. The aircon worked really well - though someone else in my party had some problems getting theirs to run as cold. Cleanliness was at a standard I would expect from a more expensive hotel. My only gripe is about the price of laundry. My boyfriend asked to have his completed within the same day, and the woman at the desk said it would be "more expensive" at $2.50. However, I had laundry done over the course of two days (not express in the slightest), and I was charged at the same rate. For Vietnam, $2.50 for next-day laundry is a rip-off when you know it's normally a dollar! A different person was working the desk when I checked out and said it all cost the same, but that doesn't really make sense based of the conversation my boyfriend had the female staff member. Overall, my complaint about the laundry wouldn't stop me from recommending this place to anyone visiting Hanoi. I'd say this was the best accommodation during my travels in Vietnam.
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Fiona S. Couples United Kingdom, July 2, 2013
Friendly Staff

Friendly Staff, Good Location
7
We stayed at the Koto Hotel for four nights in total. We also booked a 3 day trip to Sapa via the hotel and also a trip to Halong Bay. Some aspects of the trip were exactly as we had hoped but when we reported that to the Hotel they were very apologetic and provided some discount. The staff are very friendly and helpful. The rooms are ok for what you pay for. A slight smell of damp but nothing to complain about.
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Ray B. Families with older children Australia, February 24, 2013
Friendly, helpful staff

Convenient location, travel booking service.
8.3
Staff are very friendly and helpful. Rooms are quite large and have ensuite with hot showers, and fridge. Breakfast of fruit, eggs, noodles, rice and toast is included. Hot water for tea/coffee is available. Free internet access and wifi.
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Kathryn R. Couples United Kingdom, January 3, 2013
Ok room nothing special,bathroom bit tired

Very helpfull staff
7
Shame hotel is down a dingy alley and you had to go over road to another hotel for breakfast, Ok for overnight stay and they did look after our bags when we went off to Halong Bay,they helped us with our onward train booking and even came to make sure we got on the right train, also let us use shower room before we travelled on so really helpfull.Lovely friendly staff.
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Ngoc L. Groups United States of America, November 8, 2012
Lovely hotel and service with a smile

location, helpful staff.
10
Very pleased with the hotel and staff who treat you like a family. Great location.
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Ceceli V. Couples United States of America, March 1, 2012
Decent Hotel for the Price

Location
7.7
This hotel is clean and quiet. Not exceptionally clean but pass for me. It's kind of in the back of an alley but it is quiet. The staff was helpful but not as efficient in their service. I just wish the owner put a little money in re-decorating the place with modern furniture then that would put this place in a better position
Restaurant Tip: Go to the left of the hotel about 5-7 minutes walk, look for Pho Cam Chi or Pho Am Thuc, there are plenty of foods and a little European Bar/Restaurant in there.
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Robert R. Solo travelers New Zealand, November 22, 2011
Small, nice rooms and great service

The rools are very clean, light and well furnished. Staff very helpful.
8
i am really torn in writing this. the hotel was so good (at that price) that i really do not want others to "find" it. and yet the staff were so good they deserve to succeed. it is a small hostel, but the rooms were very clean with antique (mock?) vietnamese furniture. there are zero ammenities, but with all the great food outside,who cares. breakfast at a neighbouring joint hostel is sparten but sufficient. it is likely to benefit budget travellers most. if you want something more substantial, there are a couple of pastry/sandwich shops within 5 minutes walk. and of course, the famous hanoi baguette stuffed sandwich stalls are not so far away. although i was here as a tourist, the hostel would suit a budget conscious businessman who did not have to entertain in his hotel. the free broadband ensures that one can keep in regular contact with the office, although there is no business service centre.
Sightseeing/Attractions Tip: Watch out for the taxis. The overwhelming bulk were OK, but there were sufficient scammers to justify watching the meter. If it is jumping too fast, just stop the car and get out.
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Raymond B. Solo travelers Australia, July 21, 2011
Lovely hotel, great service, very friendly

Friendly and value for money
8.3
I have nothing but good things to say about this hotel, good big rooms, a/c very cold, staff very attentive and friendly, nothing stolen from room, wifi very fast, tv with about a million channels with about 20 in English, usual vietnamese concrete mattress (no wonder they have such good posture), big bed. Staff helped me with my vietname language lessons and the receptionists arranged for a friend who is a muso to help me with understanding vietnamese songs on the harmonica.Location is down an alley but not dangerous or intimidating. Close to everything and easy to find again when lost. A/c packed up one day and was fixed very quickly and in the meantime a fan was brought up to the room. Raw bacon for breaky was the only downside, but Vietnamese think since the bacon is smoked it doesn't need to be cooked. Plenty of food at breaky and no problems with second helpings. Excellent value for money and probably the best of about 7 different hotels I've stayed in in Hanoi.
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Danny S. Families with young children Canada, March 31, 2013
personnel sympa, insecte et bruit

la chambre au rdc est horrible: aucune fenêtre, j'ai dû tuer au moins 20 insectes dans la chambre et sur le lit aussi. Parfois, il y avait 12 personnes au rdc prenant de la bière, donc bruyant.
6.3
Les chambres aux étages sont mieux. Par contre tout leur lit sont inconfortables. Bon prix.
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Teresa M. Couples Portugal, December 11, 2012
Boa localização mas camas desconfortáveis

Localizacao
5.3
O colchão bastante desconfortável. E o pequeno almoço do outro lado da rua. O staff esta sempre a perguntar o que vamos fazer durante o dia o que nos desagrada
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Koto Hotel Hanoi

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