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Krystal Cancun

Kukulcan Km 9, Lt 9 and 9A, Hotel Zone, Cancun, Mexico 77500

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Features of Krystal Cancun

Hotel Facilities

  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • nightclub
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • private beach
  • sauna
  • spa
  • steamroom
  • water sports (motorized)
  • water sports (non-motorized)


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

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Hotel description
Renovated in 2009, the Krystal Cancun guarantees guests a pleasant stay whether in Cancun for busine...see more Renovated in 2009, the Krystal Cancun guarantees guests a pleasant stay whether in Cancun for business or pleasure. The city center is merely 9.0 km away and the airport can be reached within 20 minutes. With the city's main attractions such as Playa Langosta, Hospital Americano, Playa Delfines within close reach, visitors to the hotel will just love its location.

Krystal Cancun also offers many facilities to enrich your stay in Cancun. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are just a few of the facilities that set Krystal Cancun apart from other hotels in the city.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless (complimentary), non smoking rooms, air conditioning, desk, mini bar. The hotel offers fantastic facilities, including hot tub, private beach, fitness center, sauna, outdoor pool, to help you unwind after an action-packed day in the city. Whatever your purpose of visit, Krystal Cancun is an excellent choice for your stay in Cancun.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (72)

Business travelers (3)

Couples (37)

Solo travelers (17)

Families with young children (2)

Families with older children (2)

Groups (11)

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Value for Money
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Room Comfort/Standard
All reviews (72)
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Maja U. Solo travelers
Macedonia, December 06, 2014
Amazing vacation in Cancun,Mexico

staff , hotel food
The stay was great lovely staff especially I would like to thank the lady at the Krystal club reception- Patty. She was very nice and helpful. Had a great stay over there and I will definitely come back in the future.
Andrea R. Couples
Switzerland, November 10, 2014
good location

good location, big rooms and comfortable beds but unfriendly stuff
Chui L. Couples
Hong Kong, October 08, 2014
disapointing check in ans rooms

it was then 3rd time we checked in to this hotel. we made the reservation the night before but they said they didn't receive our booking just because out reservation was made on friday night, which they reservation department is off. i wonder how this chain hotel works. and they requested a credit card to garuntee. the front desk didn't seem really willing to help....and it took a lot of time for just check in...after checking in our 'garden view' room which in on the 2nd floor, there is ant everywhere, in the toilet, on the towels ecen on the beds. and as that was saturday, there is a wedding party/party until 4am, and it was loud! i wonder how could the hotel let this it affected so many guests staying nearby! my advise, just don't book garden view, cause we stayed in seaview rooms last time everything was fine.
tal S. Couples
Israel, September 27, 2014
krystal cancun

location, cheap, nice room
karen K. Families with young children
South Africa, August 20, 2014

location, pool, beach
We loved our stay there! All good! Only receptionists on checking in was a bit abrupt and told me: You don;t check in here - you must go to the 8th floor! Er...I had no idea why...and asked - she said: you have a special booking - anyway that was the only 'bad' thing I have to say as from there all was fantastic - and the 8th floor was Club Krystal - which was great! Sushi bar - excellent!
Ann M. Couples
Sweden, June 30, 2014
Nice hotel right by the beach.

Location, rooms, pool.
The staff had difficulties communicating. Other than that the hotel is nice.
Sam H. Couples
New Zealand, May 14, 2014

Close to the beach, food was good, nice pool.
We had booked a romantic package for one night, as a stopover from playa del carmen before flying out the next day. The romantic package offered free drinks and food in the evening and a bottle of champange. The food was terrible, consisting of a few meatballs, some cheese, and some fairly plain sandwiches. Definitely not worth the extra money. Also we had a problem with air conditioning which meant the room was uncomfortably hot which made it difficult to sleep. We ending up speaking with 3 or 4 hotel staff as no one seemed too keen to help us out or do anything about it. Eventually someone we spoke to was able to help but by then it was so late that we just went to sleep. Not a great end to the holiday.
Karl M. Couples
United States of America, March 28, 2014
great location

the location, the room , the beach
our stay would be the sum of a number of factors. the room itself(a romantic suite) was spacious and clean with a balconey overlooking the beach. the hotel location was fine, right near a number of restaurants and tourist shopping places. we didn't opt for the the all inclusive plan, choosing instead to enjoy some of the fine dining operations nearby, and cheap convenience store beer. the few drinks we did order when lounging around the pool were nominally pricey for such a place (10$each). The most helpful staff were actually found outside the hotel - the guys trying to sell you krystal cancun travel packages, they were nice and friendly and helpful. the people inside not so much. they do deal with a huge number of people day in and day out, I guess. One warning: whatever you do, don't agree to get a 'free breakfast and free tour' of the place in exchange for a sale presentation for the krystal time share program. 90 minutes turned into 3 hours of rude pushy salesmen and aggressive executives. horrible. and I wouldn't recommend going to the 'old downtown' area either. yes, there is another market, but it wasn't much cheaper, but the feeling changed drastically. tourists would do better to just stay in the tourist zones.
TING Y. Couples
Taiwan, February 09, 2014

Good location. Nice view. Friendly staff
Kana N. Groups
Japan, April 15, 2014
Amazing experience, good night life!

beach, next to night club, easy to get food
we stayed here for 4nights and was amazing experince ever. we didnt get all inclusive but we could be 2 for 1 happy hour drink so it was worth it. very close to night life area so you can stay long and walk back here. restaurant and souvenior shop was near here as well so you could get pretty much easy access to everything. i highly recommend this hotel.

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