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Krystal Cancun

Kukulcan Km 9, Lt 9 and 9A, Hotel Zone, Cancun, Mexico 77500 (Show on map)

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Area: Hotel Zone Number of Rooms: 453
Free Wi-Fi

good location, big rooms and comfortable beds but...

Andrea, Switzerland November 9, 2014

Customers like this hotel for:

Area recommended for:




Distance to airport:

Cancún International Airport (17.5 Km)

Customer comments:

"Good facilities", "Great location", "Nice beach"

Top attractions in the area:

La Isla Shopping Village (3.3 Km)

Playa Langosta (3.9 Km)

Playa Delfines (8.8 Km)

Mercado 28 Market (9.8 Km)

Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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Room Types
Romantic All Inclusive
Romantic All Inclusive
Krystal Club
Krystal Club All Inclusive
Krystal Club
Krystal Club All Inclusive
Deluxe All Inclusive
Deluxe Ocean View
Deluxe Ocean View All Inclusive
Deluxe All Inclusive
Deluxe Ocean View All Inclusive
Deluxe Ocean View


When would you like to stay at this hotel?

Features of Krystal Cancun



business center

car park

coffee shop



executive floor

facilities for disabled guests

family room

laundry service

meeting facilities


poolside bar


room service

safety deposit boxes


smoking area


Sports and Recreation

fitness center


hot tub

kids club


outdoor pool

pool (kids)

private beach




water sports (motorized)

water sports (non-motorized)


free Wi-Fi in all rooms

Wi-Fi in public areas


car park


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Offering quality accommodations in the beaches, nightlife, sightseeing district of Cancun, Krystal Cancun is a popular pick for both business and leisure travelers. Only 9.0 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Playa Langosta, Hospital Americano, Playa Delfines.

At Krystal Cancun, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service can be enjoyed at the hotel.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless (complimentary), non smoking rooms, air conditioning, balcony/terrace, mini bar. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Cancun, make Krystal Cancun your home away from home.
Offering quality accommodations in the beaches, nightlife, sightseeing district of Cancun, Krystal C ... see more
Children and extra beds:
Infant 0-5 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s)
Must use an extra bed

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
22 USD

Breakfast Charge (when not included in room rate)
16 USD

Check-In From
03:00 PM

Check-Out Until
12:00 PM

Distance from City Center
9.0 km

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 72 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (72)
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Maja U. Solo travelers Macedonia, November 30, 2014
Amazing vacation in Cancun,Mexico

staff , hotel food
The stay was great lovely staff especially I would like to thank the lady at the Krystal club reception- Patty. She was very nice and helpful. Had a great stay over there and I will definitely come back in the future.
Andrea R. Couples Switzerland, November 9, 2014
good location

good location, big rooms and comfortable beds but unfriendly stuff
Chui T. Couples Hong Kong, October 5, 2014
disapointing check in ans rooms

it was then 3rd time we checked in to this hotel. we made the reservation the night before but they said they didn't receive our booking just because out reservation was made on friday night, which they reservation department is off. i wonder how this chain hotel works. and they requested a credit card to garuntee. the front desk didn't seem really willing to help....and it took a lot of time for just check in...after checking in our 'garden view' room which in on the 2nd floor, there is ant everywhere, in the toilet, on the towels ecen on the beds. and as that was saturday, there is a wedding party/party until 4am, and it was loud! i wonder how could the hotel let this happen...as it affected so many guests staying nearby! my advise, just don't book garden view, cause we stayed in seaview rooms last time everything was fine.
Tal B. Couples Israel, September 26, 2014
krystal cancun

location, cheap, nice room
Karen K. Families with young children South Africa, July 31, 2014

location, pool, beach
We loved our stay there! All good! Only receptionists on checking in was a bit abrupt and told me: You don;t check in here - you must go to the 8th floor! Er...I had no idea why...and asked - she said: you have a special booking - anyway that was the only 'bad' thing I have to say as from there all was fantastic - and the 8th floor was Club Krystal - which was great! Sushi bar - excellent!
Ann C. Couples Sweden, June 20, 2014
Nice hotel right by the beach.

Location, rooms, pool.
The staff had difficulties communicating. Other than that the hotel is nice.
Sam H. Couples New Zealand, April 29, 2014

Close to the beach, food was good, nice pool.
We had booked a romantic package for one night, as a stopover from playa del carmen before flying out the next day. The romantic package offered free drinks and food in the evening and a bottle of champange. The food was terrible, consisting of a few meatballs, some cheese, and some fairly plain sandwiches. Definitely not worth the extra money. Also we had a problem with air conditioning which meant the room was uncomfortably hot which made it difficult to sleep. We ending up speaking with 3 or 4 hotel staff as no one seemed too keen to help us out or do anything about it. Eventually someone we spoke to was able to help but by then it was so late that we just went to sleep. Not a great end to the holiday.
Karl M. Couples United States of America, February 14, 2014
great location

the location, the room , the beach
our stay would be the sum of a number of factors. the room itself(a romantic suite) was spacious and clean with a balconey overlooking the beach. the hotel location was fine, right near a number of restaurants and tourist shopping places. we didn't opt for the the all inclusive plan, choosing instead to enjoy some of the fine dining operations nearby, and cheap convenience store beer. the few drinks we did order when lounging around the pool were nominally pricey for such a place (10$each). The most helpful staff were actually found outside the hotel - the guys trying to sell you krystal cancun travel packages, they were nice and friendly and helpful. the people inside not so much. they do deal with a huge number of people day in and day out, I guess. One warning: whatever you do, don't agree to get a 'free breakfast and free tour' of the place in exchange for a sale presentation for the krystal time share program. 90 minutes turned into 3 hours of rude pushy salesmen and aggressive executives. horrible. and I wouldn't recommend going to the 'old downtown' area either. yes, there is another market, but it wasn't much cheaper, but the feeling changed drastically. tourists would do better to just stay in the tourist zones.
Ting Y. Couples Taiwan, February 1, 2014

Good location. Nice view. Friendly staff
Kana N. Groups Japan, January 16, 2014
Amazing experience, good night life!

beach, next to night club, easy to get food
we stayed here for 4nights and was amazing experince ever. we didnt get all inclusive but we could be 2 for 1 happy hour drink so it was worth it. very close to night life area so you can stay long and walk back here. restaurant and souvenior shop was near here as well so you could get pretty much easy access to everything. i highly recommend this hotel.
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