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Krystal Grand Punta Cancún

Boulevard Kukulkan Km 8.5, Hotel Zone, Cancun, Mexico 77500 (Show on map)

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Formerly : Hyatt Regency Cancun
Very Good
based on 37 reviews
  • Area: Hotel Zone
  • Rooms : 295

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Room Types
Deluxe Ocean View
Deluxe room
Deluxe room
Deluxe Ocean View
Altitude Club with Ocean View
Altitude Club with Ocean View


When would you like to stay at this hotel?

Features of Krystal Grand Punta Cancún

24-hour front desk

ATM/cash machine on site



car hire

car park


currency exchange


facilities for disabled guests

laundry service

meeting facilities


room service

safety deposit boxes




Sports and Recreation

fitness center


golf course (within 3 km)


outdoor pool



water sports (non-motorized)


Wi-Fi in public areas


car park

valet parking

Languages Spoken




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Set on one of the best white sand beaches in Cancun and overlooking the Nichupte Lagoon and the Caribbean Sea, Krystal Grand Punta Cancún combines the breathtaking beauty of nature and first-class hospitality, ideal for key business meetings, extraordinary events, memorable weddings, and extra special vacations. All rooms are elegant, tasteful, and clean. The hotel boasts nine multi-functional meeting rooms and is an alliance with the Cancun Convention Center. Various choices of dining are available including the O Restaurant, The Grill, The Lounge & Terraces, The Deli, and The Pool Bar. Numerous activities are offered ranging from the beach spa and fitness center to popular beach sports and yoga. The hotel is also in close proximity to Pok-Ta-Pok golf course, Cancun’s underwater museum, theme parks, and cultural attractions such as Chichen Itza and Tulum. Set on one of the best white sand beaches in Cancun and overlooking the Nichupte Lagoon and the ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Recent customer comments

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Very Good


from 37 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (37)
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David H. Couples United States of America, November 22, 2014
One night layover

Construction outside our room.
Much to short.
Hyo J. Solo travelers South Korea, September 14, 2014
Krystal Grand Punta Cancún
Really bad service of reception
Mirtha R. Groups Venezuela, May 11, 2014
Is ok

location, location and location
Were OK....
Han-U L. Couples South Korea, December 13, 2013
Nice little place in Cancun

location price breakfast
Nice little place in Cancun. Lovely building wonderful breakfast. Location is right by the city center
Lena W. Couples Sweden, December 13, 2013
Comfortable. On the beach.

Hotel located on the beach. Big rooms. Nice breakfast.
Try to get a room higher up in the building. Ours were on the 3rd floor right above the main air conditioning. It was very loud..
Sungho K. Couples South Korea, July 10, 2013
location good. else sucks

location location location
do not recommend only good thing about this hotel is location. close to coco bongo and many other facilities. but if you book any hotel in hotel zone and get used to use buses instead of taxi, location is not a big matter. service, food, room wasn't that good enough
Wayne A. Couples United States of America, July 3, 2012
Just what you would expect from a 3 1/2 star

location, beautiful beach and pool
Good location for Cancun -- near the big clubs and right on the beach. Taxi drivers all through Cancun, especially at the airport are horrible. If you want to travel around, or even have a group, rent a car. The Hyatt is one of about only 5 hotels in the area that is not an all inclusive. Whenever negotiating to buy something, including taxis, don't ask how much in US dollars, ask how much in Pesos. This will save you about 25%. Best to always pay in pesos also, for same reason. There are 2 buses that run up and down the strip. They cost 8.5 pesos, and they will give you change if you use small bills. To exit, go to rear of bus and press the stop button.
Shopping Tip: Everything is over priced, don't buy anything here. Whatever you do buy, always pay in pesos and you will save about 25%.
Charles K. Solo travelers Philippines, June 14, 2012

Good location, reasonable price, big rooms
This is a good hotel for any type of traveler. It is near the nightlife area with many restaurants, the pool is good and it is beach front. Staff are nice and there is a tour desk at the lower level of this hotel.
Novelia S. Couples Indonesia, June 10, 2012
Good Hotel, Good Location

Location, Beautiful Beach~
We had to attend a wedding in Cancun but the resort where the hotel was held was too expensive and thus we picked this hotel! The lobby and rooms are clean but a little old... Our room is also clean, bed is hard but comfy, pillows are good. The bathroom is a little old but thankfully was cLean for its age! I noticed most shopping arcades and resorts in Cancun are dated so this hotel is really not bad! Remember this is Hyatt Regency and not Grand Hyatt so the hotel lacks that luxurious feel Grand Hyatt has. PROS: Good location (walkable to Starbucks, a shopping arcade, and Coco Bongo), Clean, decent service, and beautiful beach at the back of hotel CONS: Dated interiors, no free wi-fi or internet, staff are borderline rude...
Ashok P. Couples United Kingdom, October 11, 2011
Good location but not up to Hyatt Regency standard

Good beach but nothing else to praise
the hotel was average for a hyatt regency brand. breakfast was average choice and rooms were fairly basic. only good thing was the free wi fi and the view from the room. would not stay here again if given a choice.
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Hotel Area: Hotel Zone

What customers say:
Area recommended for:
  • beaches
  • nightlife
  • sightseeing
Distance to airport:
  • Cancún International Airport (17.7 Km)
Top attractions in the area:
  • La Isla Shopping Village (3.5 Km)
  • Playa Langosta (4.0 Km)
  • Playa Delfines (8.9 Km)
  • Mercado 28 Market (9.9 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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