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About KSL Hotel & Resort

Description

KSL Hotel & Resort Johor Bahru is the largest integrated resort in Johor. The hotel contains 868 rooms, suites and 20 function rooms. Besides located in the city center and near to Singapore-Johor Bahru causeway (5minutes), the hotel is also connected the shopping mall which offers a complete new experience for you and your family to explore. You will be able to find hypermart (Tesco) and lots of eateries within the premise and never need to go out.

With wide range of facilities and activities, we can assure that your stay is fully utilised. Those facilities and activities include Gym, Sauna, Swimming pool, Dinosaur Water Theme Park, Golf simulator, Cinema, Family KTV, Spa and many more.

You are also close to the entertainment hotspots like the Legoland (20minutes) and Puteri Harbor (25minutes). We do provide shuttle bus and tickets to the Legoland and also Universal Studio Singapore.
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Features

Internet

  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer

Fitness & recreation

  • gym/fitness
  • fitness center
  • sauna
  • massage
  • games room

Swimming & soaking

  • swimming pool
  • hot tub
  • outdoor pool

For kids

  • pool (kids)

Food & beverage

  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Malay
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Policies

The hotel provides entrance to Dinosaur Alive Water Theme Park for hotel guest.
Operation hours:
- Weekdays: 10.00 AM to 07.00 PM
- Weekends: 09.00 AM to 07.00 PM
Please contact the hotel directly for this arrangements.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 45 MYR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 4 KM
Distance to Airport: 31.2 KM
Number of Restaurants: 2
Number of Rooms : 868
Room Voltage: 220
Year Hotel Built: 2012
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Recent customer comments

Filter by traveler type
All reviews (15685)

Business travelers (1535)

Couples (4536)

Solo travelers (669)

Families with young children (6033)

Families with older children (1477)

Groups (1435)

Very good
7.5
Hotel Condition/Cleanliness
7.6
Facilities
7.0
Location
8.3
Room Comfort/Standard
7.6
Staff Performance
7.3
Value for Money
7.4
Food/Dining
6.9

6 YOON L.
Singapore
May 24, 2016
good location
but ants in the rooms!!

6.4 Daiwei C.
China
May 24, 2016
No wifi / bad service
It was never indicated that we were getting the residential device apartment not the resort when I booked the hotel; house service is extremely slow and not responding; no wifi, no phones in the room and we had to roam to call for service or go downstairs to make any request. Not very pleasant experience indeed.

6 Haiqal M.
Singapore
May 24, 2016
Facilities need to be improved
TV signal very poor. WIFI slow. Games or arcade having old type of games. Indoor golf not operational.

7.6 abdul K.
Singapore
May 24, 2016
good location
been there so many times

4.4 Xiao T.
Singapore
May 24, 2016
Utterly Disappointing Service and arrangement
I have indicated late check in on my booking, upon arrival at 9pm for check-in my 2 non-smoking rooms was somehow forgotten so I was informed that they need to locate the room and I will need to wait. After 30mins, only 1 room is ready which is at tower 2 and I was requested to come back to reception later for second room. The fact that I am traveling with families and arriving at night , it took me 50 mins in total to get both my rooms and was given rooms at different tower with one smoking room which was very clearly specified at counter that I need non smoking room. Terrible experience to know that late check in would also result in rooms not being ready and a long wait to such unsatisfactory rooms towards bed time!

4.4 Ee A.
Singapore
May 24, 2016
Dirty rooms and spoilt toilets
We are staying in the 3 bedroom apartment with 2 toilets. One toilet doesn't have hot water and the other one light wasn't working. I called the reception twice to fix it but no one came. When we came back at night, it's still wasn't fixed. Went to the reception at 1am and waited half an hour for the technician. In the end I requested to change my room. Toilet and cupboard were dirty. I was expecting better standards with the money paid.

4 Diana H.
Indonesia
May 24, 2016
Apartment 2plus1
Pro: spacious, no sharp edges furnitures, 4system AC, bath tub in master toilet, induction stove Cons: smelly (v long time no air circulation), dusty (all floors, sofa n cupboards v dusty, just hope the mattress n blankets are not as dusty), many many ants (at kitchen n dining table), noisy (pretty loud wind sound during rainy nights), water splashed into our bedroom n living room due to strong wind (and we were trying to air the aprtement plus not using AC for baby sake), limited lifts availability (long waiting time, sometimes full), the cards not working (ended up always go to reception to get the cards reprogrammed), no phone system to connect to reception (when card not working, need to go down to reception personally, despite the limited lifts), and some mosquitos

6.4 Chong Y.
Malaysia
May 24, 2016
good for shopping, food
overall is good for studio apartment stay but, the lift waiting very long due to crowded people taking the lift, not like hotel everyday do cleaning.

8 Ai T.
Singapore
May 24, 2016
Satisfactory
The room was new and clean but the only down side was that the fridge was not working and the air con was not cold at all. The amenities like toiletries provided in the toilet was very basic which was a little disappointing. But the rain shower was great with great water pressure. Love the location

8 Tung H.
Singapore
May 24, 2016
Accommodation with Good Location
It was again a pleasant stay at the KSL and this time round I am staying at the Condo block and it gave me an insight into the workmanship of the condominium. (To side-track, I am so glad that I didn't purchase an unit there.) Given the property is so new, there were a lot of cracks on the walls and no acid wash was done to remove excess cement from the floor tiles. In addition, the windows are not fixed properly, as wind and rainwater was seeping into the room late at night when it rained heavily and caused water ponding in the bedroom. If you are booking the 2+1 room, made sure the +1 room (which I believe it's a store room or a study room converted into a room with a bed) is used by a kid. I am staying in the +1 room and couldn't even straighten my legs while lying on the bed and I am only 1.7m tall.


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