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KSL Hotel & Resort

No.33, Jalan Seladang, Taman Abad, Johor Bahru City Center, Johor Bahru, Malaysia 80250 (Show on map)

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Area: Johor Bahru City Center Number of Rooms: 868

Recent customer reviews

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Good

7.5

from 12509 reviews

Value for Money
7.4
Location
8.3
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
6.9
All reviews (12509)
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Alvin N. Families with older children Singapore, May 4, 2015
A Good Stay

location, Apartment Size & Location
7
Had a good stay at KSL. Got a two bedroom apartment, with kitchen facilities (although we dun use it at all). The apartment was large and comfortable. Love it. The location and its surrounding shops of food and shopping will keep u busy for the day. Just didn't like the following: 1) Whole apartment feels very sparse in deco, can see that the management is trying to save money. I feel "poor" staying there.... 2) Masterbed room only has a queen bed & wardrobe. That's it. Not even a side table. 3) Both bathrooms (and all the other rooms in KSL Resort) is too dark. Only one dim light in the bathroom. We are humans, not nocturnal animals. 4) No hairdryer. 5) No shower curtain when showering, will wet the bathroom, so better be careful when stepping out of the bathtub. FOOD & DINING NOT RATTED as did not eat there. Too many other restaurants and hawker foods around the vicinity ;)
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Dexter T. Couples Malaysia, May 4, 2015
Mr Dexter

Comfortable, friendly and supportive staff
7.7
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John Y. Couples Singapore, May 4, 2015
Clean, Good Location and Comfortable

Cleanliness, Comfort, Location
7.3
Will always stay at this Hotel as it is rather new, Room is comfortable and clean. Good location, directly below is Shopping Mall, basically anything you need.
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Alicia A. Families with young children Malaysia, May 4, 2015
Clean room

Clean, near shopping mall & cozy
6
Great. will goin back there again next time.
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Alicia A. Families with young children Malaysia, May 4, 2015
Nice hotel

clean, near shopping and easily get a taxi.
6
great.
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Alice C. Solo travelers Singapore, May 4, 2015
It will be good if they can help guests to book a

Location/room service/accessibility to shopping mall/security
7.7
Good.
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Tiffany T. Families with young children Malaysia, May 4, 2015
Lift waiting so long

Nothing
6
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Allyssa K. Business travelers Malaysia, May 4, 2015

location
3.3
it was bad! why? first thing first, i have stayed in both their hotel & service apartment. hotel was really good, everything bout it. as for their service apartment it was shit beyond shit. 1. their lift system. their lifts are not synced well and it doesn't stop at all levels. so to reach to your specific floor you have to find your specific lift. and not to mention i had to wait a minimum of 5 mins each time and if i'm lucky, the lift might have enough space for me to squeeze in, other than that it is always full with people. (read: wait longer and forever) 2. was already mad at their lift system, so as i entered the room i was obviously expecting a clean & comfortable one. but no, i had three cockroaches welcomed me at the kitchen and the bathroom. 3. went down to the reception (waited 5 mins for the lift mind you) and lodge a complaint, the staff said she will get someone to clean it. so i said ok and went out for dinner and expect to find no cockroaches in my room when i return. 4. after dinner came back and found three more new cockroaches, this time at the door entrance, the living room wall,and the freaking bed frame!!!!
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Felicia L. Families with young children Malaysia, May 4, 2015
car park n staff issues

not 5 stars std
7
Overall ok. Not happy with restaurant supervisor. Rude and not professional. Hope improvement as happy with the hotel room. Car park is issues to ladies drivers. Not safe at all as share with mall.
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Koh K. Families with young children Malaysia, May 4, 2015
Nil

Nil
8.7
Nil
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Customer Reviews - KSL Hotel & Resort, Johor Bahru

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