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KSL Hotel & Resort

No.33, Jalan Seladang, Taman Abad, Johor Bahru City Center, Johor Bahru, Malaysia 80250

Recent customer reviews

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Very good

7.5

based on 15451 reviews

14491 reviews in English

Value for Money
7.4
Location
8.3
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
6.9
All reviews (15451)
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Nurzahirah S. Families with young children Singapore, May 2, 2016
May Day Staycation
6.7
I went to KSL during the May Day holidays. I was impressed from check in to check out. Facilities were up to standard, kids had so much fun in the pool. Breakfast spread was awesome..!! N staff were friendly n all smiles. Will nvr regret coming here.
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Mr H. Families with young children Singapore, May 2, 2016
no comments.
6
More lift reqiured,All of that welldone.
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Yacob M. Couples Singapore, May 2, 2016
Enjoy stay
5.3
Shopping centre same building,no need to take transport
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Zen Z. Couples Singapore, May 2, 2016
Clean, Location
5.3
Room is clean, bed is comfortable and the location is just beside the shopping mall. Nice food nearby the corner.
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Chong T. Families with young children Malaysia, May 2, 2016
Facility needs improvement
5.7
Lift to the carpark was broken down
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Azizah A. Families with young children Singapore, May 2, 2016
Short Trip
5.3
Good for short trip, shopping and swimming for children
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Chee B. Groups Singapore, May 2, 2016
Avoid it if you have other choices
4
This is my first review and I feel strongly that other travelers should be better informed. 1. Super slow check in Checking in on 1st May (which is a public holiday) took us 2 hours! There are a lot of people checking in but the main problem is that there are only 4 counters and they are really really slow. The counter staff took like 15 minutes just to issue room keys to me. 2. Only 2 room cards per room regardless of room types We have one 4 bedroom apartment with 7 people but only 2 room cards are issued. This cause us big inconvenience as you need to always travel in maximum 2 groups due to the cards. 3. Basic room amenities missing This is the first time that these basic stuff are missing from the room: i) Telephone: The apartment expect you to use your own handphone to call reception if you have any issues. International visitors all have to pay roaming charges on their handphone to call reception! ii) Only 1 bath towel per visitor. There are no floor towels, hand towels or any other towel. Be prepared to wet the room floors or sacrifice a bath towel as a floor towel. iii) No hair dryer Overall each room is super basic, you don't see much furniture at all. The bedrooms just have beds and a cupboard. There are no bedside cupboards or lamps etc. 4. Super slow lifts This might not be within the owner's control but do note that it might take 10-15mins to just get up to your apartment. The only thing good about this apartment is the location and cleanliness of rooms and beds.
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Wenalyn P. Families with young children Philippines, May 2, 2016
Family holiday
4
Nice stay
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Rosnita M. Couples Singapore, May 2, 2016
Should have more halal eating places
4.7
I hope that the management could look into having more halal eating places like food court since the choice of food are limited.
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Chia P. Families with young children Singapore, May 2, 2016
KSL HOTEL
5.3
Hotel was located in a good location with good food and shopping. Rooms are comfortable and clean. There is a water theme park for families with young children to play. But breakfast was average and crowded. Maybe can go for local breakfast at the nearby coffee shops for their local breakfast style.
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