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2015
Very good 7.9
Based on 17339 reviews

Recent customer comments

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Very good



based on 17339 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

AZUCENA R.
Philippines
December 16, 2013
good value for money, accessible and location
location, reasonable price and large rooms

tan S.
Singapore
December 16, 2013
enjoy
large space, good view (high floor), fast check-in
with the free up-grade to floor 78, very enjoy ! attentive staff with good service quality.

wong Y.
Hong Kong
December 16, 2013
very nice big hotel
very nice big hotel
this is a five star hotel, front desk people friendly and fast check in and ckeck out, room is clen and big but some smelly air when u turn on the heat.. overall px is little bit high but near shopping area and restaurants, also easy to get to airport and china check point.

Loewienstien G.
Singapore
December 15, 2013
Large rooms with 2 queen size bed. Good location.
Good location. Situated near airport and large shopping centers and train station about 10 mins walk. For Hong Kong considered large rooms with 2 queen size beds.
We enjoyed our stay. The rooms were very high 47th Floor. The elevator was fast. The bathrooms were big with separate bath tubs and shower.For the prices we paid definitely value for money especially the 2 queen size beds. Furthermore the taxi from the airport cost us about HK$200 compared to the HK$130 per person for the Airport Bus. It was located next to the Big shopping centers. It was also located nearby the Wet markets so getting a meal was relatively easy. Strongly recommended as really good value for money and a beautiful hotel. There was a swimming pool but the weather was cold so we did not use it.

SOH T.
Singapore
December 15, 2013
great stay with nice large room and friendly staff
large room, nice scenery ocean view, friendly counter staffs.
Overall had a great stay. Check in and out was very fast. 5 mins short walk to reach tsuen wan west station. There are nearby small version shopping centres.

Mei F.
Malaysia
December 14, 2013
Convenient, comfortable, clean
Close to public transport, clean and comfortable
Very pleasant as it's convenient to public transport, lots of shopping malls close by and also a local market selling fresh fruit and vegetables.

Katherine L.
Malaysia
December 14, 2013
comfortable
comfortable bed, large rooms, convenient
comfortable bed, large rooms, convenient - a lot of nearby restaurants, 5mins walk from MTR station & shopping malls

Katherine L.
Malaysia
December 14, 2013
Great rooms
large rooms, clean rooms, great surroundings
Large & clean rooms however, hotel staff should have did a better crowd control. other hotel guests were rude & ignorant about safety and does not have proper manners.

Debbie L.
Hong Kong
December 14, 2013
Short city stay
Clean and comfortable room, easy access to public transportation and nice city view
Overall, our stay at the hotel was pleasant, given the easy access to stores and food locations in the surrounding area, the convenience of multiple public transportation choice and a clean and comfortable room with a good view of the city which we hadn't really expected. However, the service at this hotel was below expectation. When we arrived, we were "greeted" by an anything but welcoming reception staff who showed us a very negative attitude, seemingly treating our check-in as a tedious task. They also assumed immediately from my Chinese complexion that I spoke Mandarin Chinese even though I had spoken English to them when I arrived at the desk and throughout the check-in process. Given that the city is so easily accessible to mainland travelers, I understand that there is extremely high traffic of mainland visitors in this hotel day in and day out and the staff must be handling tremendous amounts of requests and check-ins or check-outs daily. Even then, I would expect that they would at least greet us with a "welcome" and demonstrate the welcoming and friendly tourist environment for which Hong Kong is well-known. All in all, our stay at this hotel was acceptable considering the cleanliness of the room and the space and amenities offered. I was also glad that the only times when I had to deal with the staff was for the check-in and check-out.

phang K.
Singapore
December 14, 2013
stay in hk
clean, comfortable and
Overall, the hotel stay was good except that the pillows are too soft, insufficient next support for my husband and myself. Bathroom design was not so good because there's only 1 glass sliding door, no privacy.