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2015
Very good 7.9
Based on 17483 reviews

Recent customer comments

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Very good



based on 17483 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

Daphany A.
Malaysia
November 19, 2013
Room is nice but staff is worst
Value for money. Nice view. Spacious room
Super impressed with the view and the room. But sad that no wifi in the room. Staff is not friendly maybe this is Hong Kong's culture. The view is excellent as it is we at 71 floor. Price is quite reasonable. Customer service and internet connection (wifi) need to be improve.

Daphany A.
Malaysia
November 19, 2013
Room is nice but staff is bad
Nice View. Spacious room. Clean
Super impressed with the view and the room. But sad that no wifi in the room. Staff is not friendly maybe this is Hong Kong's culture. The view is excellent as it is we at 71 floor. Price is quite reasonable. Customer service and internet connection (wifi) need to be improve.

Eugene T.
Hong Kong
November 19, 2013
SKyline views yet no wi-fi inside room
Value for money, Magnificent views, Quick check out
Very high floor room at 59th floor this time. Everything was great, clean bed, towels, floors. Sadly TV is a little too small but still very new so its fine. Great value for money. Pity there is no wifi in the rooms. One annoying thing is that upon check in, staff seem to know nothing about our request for large bed (not seperate beds) and a non-smoking room. Not sure if its the problem of hotel or Agoda's system.

Sharon T.
United States
November 19, 2013
Amazing views from room
close location to MTR, clawfoot bathtub, attached to mall
Great location with ~ 5 minute walk to MTR/bus to airport. Quiet in the room although the lobby was a mess with multiple people/groups every day no matter what time of the day it was. Wifi was only free in the lobby. Considering there were so many people in the lobby I was only able to get on once using my personal device. They do have computers to use but these need to be updated as they were very slow. Uncomfortable moment when staff entered my room (stating he rang the bell but I never heard it) and ended up seeing me without clothing on :(

Felix C.
United States
November 19, 2013
Great, but a few let downs...
Convinently close to shopping & MTR; Good size rooms; Large Bath; Great view
I wish this hotel is as great as it is when it was newly opened and maintain its standards. On my second stay in this hotel the experience is still pleasant but there are few flaws. First, they charge an extraordinary high fee for the usage of in-room internet service that amounts to over $100HK per full day of usage. Their ‘free’ Wi-Fi provided in the lobby is dismal and sporadic to be rendered usable at all. Equally disappointing, I could not find a working/ functional PC they set up at the lobby. Second, the blow dryer has no outlet to plug into at the bathroom. I guess they want to avoid electric accidents in the bathroom. But equally disappointing is the blow dryer code is so short that every time we use it, we need to lift and carry the whole unit, the blower and the base, into our hand in order to work through our hair. By the way, there is no mirror by the power outlet located at the bench below the TV where you plug the dryer into. On the positive note is the hotel room is generously spacious when compared to HK standards and is conveniently located near shopping centers, Tsuen Wan town and transportation.

alex H.
United States
November 19, 2013
Too far freom Downtown, the room rate is too high
Clean, Large room, good manner staff
Hotel generally ok, but you have to take two elevators to your room. a little inconvenient. the hotel is too far from downtown. and they don,t have wire file in room and the wire file in lobby is so week I could hardly to send e-mail.

HONG Z.
China
November 18, 2013
room is not that bad but the staff service,worst!
public area
not clean at room, towels are old. staff are really no helpful at all, every time when i call, they just refuse either they can't or not have anything..to serve..location is ..a vital weakness;anyway, find another one if you can...dont live here..

Fong F.
China
November 18, 2013
nice as usual
comfortable, acceptable price, convenience
Hotel offer me non-smoking room since im not smoker, however, the room still heavy taste of smoking smell. I required to change the room, however,they need to take a long time for exchange. i think clean and service should be improve in future. overll, i am satify with this time staying

CHI H.
Taiwan
November 18, 2013
good hotel for business trip
near station, clear, tighty

Sau C.
Hong Kong
November 18, 2013
good seaview, good shopping, good culture
good view at high level rooms
bad service especially the house keeping service, don't know why they would come in by themself using the access card without notice at us 12:00noon on the day we check out. we had get approved for late check out at 1:00p.m. and the attitude of all the front desk staff are bad and impolite.