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2015
Very good 7.9
Based on 17485 reviews

Recent customer comments

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Very good



based on 17485 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

Junn L.
Singapore
December 26, 2012
Spacious comfortable rooms
Big rooms, bath tub, lovely harbour view
Exterior of hotel looks new. Rooms though clean and big, are a little worn looking- could be high volume of travellers. Seems to be very popular with mainland Chinese tourists. The hotel free wifi connectivity was limited at best and we had much better connectivity at the adjacent Nina Tower and Tsuen Wan Plaza.

Ya-Ting Y.
Taiwan
December 26, 2012
Good location and nice service
Clean, big & friendly
Receptionist was so friendly that she allocated nice rooms for our families although the hotel was almost fully booked.

Hendratama A.
Indonesia
December 26, 2012
Great view for an average quality hotel
Great view over the sea
The hotel is quite new with a sofa area so that we can enjoy room services comfortably. The harbour view is stunning and the services are good, front desk are very responsive. We had dinner at the Japanese restaurant, the food is so so. But it's quite pricey. Good for a weekend getaway or anniversary stay.

Hendratama A.
Indonesia
December 26, 2012
Great view and an average quality for the hotel
great view
The hotel is quite new with a sofa area so that we can enjoy room services comfortably. The harbour view is stunning and the services are good, front desk are very responsive. We had dinner at the Japanese restaurant, the food is so so. But it's quite pricey. Good for a weekend getaway or anniversary stay.

Cheung W.
Hong Kong
December 26, 2012
A 5 Star hotel in Tsuen Wan
Convenience, near MTR, with beautiful sea view
A grand lobby with polite reception staff. Full facilities in hotel. Grand room design and very clean

Caroline H.
New Zealand
December 26, 2012
Great hotel to base yourself
All the facilities of a 5* hotel without the pricetag! Swimming pool with glass sides was a huge hit with the kids. Bus straight to the airport, MRT to downtown or use the direct hotel shuttle service for $15.
All the facilities of a 5* hotel without the pricetag! Swimming pool with glass sides was a huge hit with the kids. Bus straight to the airport, MRT to downtown or use the direct hotel shuttle service for $15.We thought the rooms were a good size for Hongkong - especially when we got upgraded to a family suite free of charge!! And being just outside the crazy kowloon area was great. The hotel is right on top of a shopping centre with a choice of restaurants.Have stayed here twice now and would definitely stay again.

Beng T.
Singapore
December 25, 2012
Service good, rooms comfortable
The view
The place was nice, and they accomadated us in 3 rooms without complaining. They assigned us a high floor and that was nice.

Daniel W.
United Kingdom
December 25, 2012
Good hotel but wifi only in reception
Good views and large rooms
The reception of this hotel feels more like a train station.There always seemed to be about a hundred people walking around trying to either check in or use the internet(which was really slow)For a hotel of this size with this many guests you would have thought putting wifi on each floor would be standard .This leads to crowds of people trying to sit on the four chairs in reception trying to get a service.It also lead to overcrowding in the lifts while people made unnecessary trips to reception. The rooms were spacious and clean,(apart form outside the windows).You had to take two different lifts each time you returned to your room and this did involve a bit of queuing. This is a tour group hotel and when they are checking in or out reception is too be avoided with a large rope system similar to an airport to queue.However the staff were knowledgeable and a system was in place to look after your suitcase upon check out

Ngai C.
Singapore
December 25, 2012
Huge Hotel but Small Features
Conveniently located with great access to tubes and shopping and even Disneyland
The check in and out services are swift and efficient. However the amenities in the room are really substandard with poor quality slippers, toothbrushes, shampoos and bathing lotions which really reflect how penny wise and pound foolish the management is. Location is very convenient with lots of good food within the hotel or just a stone throw away. Would still recommend this hotel to others but hope that the management can change those lousy amenities in the room.

Eden F.
Philippines
December 25, 2012
Big rooms and awesome view
Breathtaking view
stayed here for 3 days with my family and had a very nice time. enjoyed the view and the comfortable room that is quite big. very accesible to mtr station which made our trip to and from tourist attractions very easy considering we have a 3 yr old baby in a stroller.