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Recent customer comments

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Very good



based on 653 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.3
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 7.0

Camila O.
Brazil
October 16, 2012
Nice hotel, but few structural problems
Good location and great shower
Nice value for the money. Good location, we could walk to most of the sightseeings. The room was ok, but with some structural problems. First of all, it smells funny, like, mold. The bathroom had this amazing shower, very high tech, but the sink was leaking, the support for toilet paper was broken... The night lamps were also broken. Our room was supposed to have a city view, but all we've got was a brick wall few centimeters away from the window. During the night, other loud guests disturbed our sleep. The breakfast was ok, nothing special...

Andrew P.
South Africa
October 12, 2012
Pleasant hotel in the middle of the old quarter
Comfortable, clean, good staff
Pleasant hotel in the heart of the old quarter of Hanoi. Remember the old quarter is a bustling marketplace. Hanoi is frightening at first, but then it grows on you.

Andrew P.
South Africa
October 10, 2012
Pleasant Hotel in the heart of the Old Quarter
Easy walking distance of most Hanoi spots
The old quarter is a perpetual marketplace, if you don't like markets don't stay here.

Zo-Ellen J.
Australia
October 07, 2012
great value, clean,great location
value for money and great location in old quarter
hotel was clean and comfortable. staff were helpful to organise our airport taxi and give us rooms beside each other as we requested.

Chatchavarn V.
Thailand
October 04, 2012
Good location hotel
convenient for staying
The hotel is in the old town. Location is quite convenient. I book for 2 rooms - 3 bed one and 2 bed one. The 3 bed one is on the 7 fl (the lift only go up to the 6th fl). For the 2 bed room, the window is open to the wall. So, nothing to be seen. If you book for a room with the massage voucher for many nights, try to split your booking. The give only 1 vouch per 1 booking - no matter how many nights do you stay

Chatchavarn V.
Thailand
October 04, 2012
Location is good. Can walk to the lake.
Many travel agent nearby. Food stall are all around.
The hotel is in the old town. Location is quite convenient. I book for 2 rooms - 3 bed one and 2 bed one. The 3 bed one is on the 7 fl (the lift only go up to the 6th fl). For the 2 bed room, the window is open to the wall. So, nothing to be seen. For breakfast, the food is ok. Let the hotel get you the taxi if you want to go somewhere else. If you take your own, there is a high chance to be cheated. If you book for a room with the massage voucher for many nights, try to split your booking. The give only 1 vouch per 1 booking - no matter how many nights do you stay The hotel have the computer in the room. Quite convenient to access the internet and spend your time.

Vijay P.
Singapore
October 04, 2012
Simple and a decent Hotel. Basic rooms
Simple and a decent Hotel. Basic rooms
It is a simple and a decent / safe hotel. The location is great and plenty of eateries around.

WONG J.
Malaysia
September 28, 2012
Great in Location, Service & Rooms
Service
This is our first time to Hanoi. Very worry about the accomodation, location and food, but overall are great! This is my first time to oversea trip with my love one and I've ordered flowers ... hotel staff help me to order & place in room as per my request, most important is flowers are beautiful & reasonable price! AND they upgrade our room from Deluxe View to Executive Suite with balcony! It's really a great deal and service for our first time in Vietnam! Our flight is early, so we have to leave hotel around 6am. Hotel staff offer us take away breakfast. Though we didnt take it but it's really good that at least they have a courtesy & care. I believe that they can do much more better! I will indeed go back to this Hotel if ever we travel to Hanoi again. Easy to find food, drink & shop!

Janine R.
United States
September 28, 2012
Pleasant Surprise
Clean, comfortable, friendly service and a nice breakfast buffet
You know that saying, you get what you pay for? Not true at the Sunshine Suites Hotel! Very friendly and helpful staff. A nice room that was clean and comfortable. It had a very nice breakfast buffet. I was very pleasantly surprised!

Diane B.
United Kingdom
September 27, 2012
Great little hotel in a very busy street
Fantastic staff - very helpful
First days in Hanoi were a bit of a shock! The staff at sunshine suites hotel were extremely helpful and guided us through finding places, tickets etc. even suggested some great restaurants. Rooms were small and there was no view! Rooms were very clean and the beds were firm but comfortable