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La Suite Hotel

52 Ma May Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam

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Very good


based on
646 reviews

473 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
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All reviews (646)
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Ng L. Couples Singapore, July 15, 2012
Nice hotel with good location

location, hotel shower
Nice hotel in a good location which is very near to the night market.. Within walking distance of about 15 min to the night market.
Nightlife Tip: Do not eat the street food. I was infected with food poison after eating the street food in Hanoi.
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Hien N. Business travelers Vietnam, July 13, 2012
Great location but old and unclean rooms

Great location to historical places and also central business locations
i picked this hotel from agoda's customers recommendations. however, to me the hotel is expensive relative to its rate. with current conditions (not clean, old carpet in lobbies) the hotel should cut down the price a bit further. however, to me it is well equipped with all you need in a business trip stay. staffs are friendly. i truly like the lady servant in breakfast buffet. she makes me feel like staying home. however, foods are poor with very few choices. foods do not look fresh.
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Neni L. Solo travelers Indonesia, July 13, 2012
Great staf, always smile welcoming the guest

Near the city market and lots of food around walking distance
I got upgraded room and they also have pick up and drop off to airport at reasonable amount
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Dean R. Couples Australia, July 12, 2012
Very nice hotel, in great location

Staff are very friendly and treat you as extended family.
Staff were great, very helpful, gave honest advice. The breakfast was very good. The value for money was outstanding. Wifi and pc in the room was very helpful. Short walk to everything.
Sightseeing/Attractions Tip: Watch out for the "my friend get in taxi" scam from the airport. Be very insistent that they go straight for the hotel. On the obverse, the driver the hotel arranged for the trip back to the airport for $18US was very professional and caused less than the usual scary driving moments in a very nice car.
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Annette S. Solo travelers Australia, July 12, 2012
Terrible hotel with unhelpful staff

Good location
My stay at this hotel was not enjoyable. They forgot to pick me up from the airport so I waited an hour and then organised my own car. On arrival they weren't apologetic but implied that I should have emailed to organise a transfer rather than getting the receptionist at my previous hotel to call and organise a transfer with them. I was there when he called and confirmed the details with the person at Sunshine but apparently there was no record of this. The room I was given was quite average and my 'City View' was of a wall next door. I was told that deluxe in Vietnam actually means standard. Someone tried to break into my room on the first night. I was locked out at 11pm one night and had to walk up the road to another Sunshine Hotel to ask them to call someone so that I could get in. The guy at this hotel shrugged his shoulders when I said that the hotel doors were locked and told me it wasn't his problem. I will never stay here again.
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Ti K. Couples Malaysia, July 12, 2012
Unhelpful staff

i'd to say that i was lucky as i only stay a night in this hotel. an old hotel i have to say. staffs are not helpful and the massage service of this hotel was very poor. on the other hand, they're having tour to halong bay with an affordable rate. near by the hotel, there is a restaurant call restaurant new day which have a very good cook, you may have your meal there. this hotel is not value for money. i could find others newer hotel with better facilities in the same rate.
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William M. Solo travelers Ireland, July 11, 2012
Great staff and ideal location

Perfect location in old qtr and staff excellent
i stayed here for a week and i felt that i could have stayed much longer. the staff at this hotel were so friendly and genuinely interested in what i was doing and if they could help in any way. after 3 days i got an upgrade to a bigger room which was nice. the wifi is free and excellent throughout the hotel. breakfast was great fresh bread and good coffe along with lots if choices of eggs pancakes bacon the lot. perfect location for exploring the old quarter 5 min walk to the lake. i would recommend this hotel to any of my friends and i will stay here again when i go back to hanoi.
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Lois G. Groups United Kingdom, July 11, 2012
Great location, large room

Computer with internet in each room
The hotel is really conveniently located in the old quarter. We found it very good value for money. The staff were friendly and helped us when we needed to add an extra in our room. The breakfast was okay with a reasonable selection.
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John S. Solo travelers United States of America, July 8, 2012
Nice hotel ,clean room , great location
i am regular guest at sunshine suites hotel . this time i had an executive room ,which is a nice room face to street and it has huge city view . bathtub with zacuzzi is great also.hotel is fully booked most of the day , so i have to move to other hotel when i want to extend my staying . you'd better to book in advance breakfast is not very huge but it was too much compare to room price and service . you have alot of choice with westerner and asian food . staff in restaurant is more than happy to take care you with smiles . will see you soon , all sunshine suites staff !
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Don H. Solo travelers Canada, July 7, 2012
Great service, clean, good wi fi and location

Helpful staff
This hotel has outstanding staff to answer any questions or make travel arrangements. I had a problem with my shower head, and they fixed it immediately which was nice. Location is in the old city, so there are lots of options for food. The breakfast was good, not fancy but they will prepare your eggs however you like them and offer a variety of western or Vietnamese dishes. Thao, who arranged my trip to Halong bay is an excellent travel resource. The rest of the staff were also extremely customer focused and helpful. One of my best hotel experiences in Vietnam.
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