Excellent 8.3
Based on 26 reviews

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About Lancaster Hanoi Serviced Apartment


Built in 2013, Lancaster Hanoi Serviced Apartment is a distinct addition to Hanoi and a smart choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Hanoi hotel. The hotel provides free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, luggage storage to ensure our guests the greatest comfort.

Step into one of 150 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless, air conditioning, heating, wake-up service which can be found in some rooms. The hotel's recreational facilities, which include fitness center, sauna, indoor pool, massage, kids club are designed for escape and relaxation. Superb facilities and an excellent location make the Lancaster Hanoi Serviced Apartment the perfect base from which to enjoy your stay in Hanoi.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • massage
  • steamroom

Swimming & soaking

  • indoor pool

Land sports

  • table tennis

For kids

  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • shops
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • currency exchange

Languages Spoken

  • English
  • Vietnamese
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Child and extra bed policy
Infant 0-4 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 11:59 AM
Distance from City Center: 3.2 km
Number of Bars: 1
Number of Floors: 28
Number of Rooms : 150
Reception Open Until: 12:00 AM
Year Hotel Built: 2013
Year Hotel Last Renovated: 2013
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.1
  • Service 8.8
  • Value for Money 8.5
  • Food/Dining 5.9

Rene M.
July 06, 2016
great club house and location
many restaurants around, very convenient supermarket downstairs.

hong G.
April 20, 2016
nice and comfortable hotel
nothing much. its a nice located hotel

hong G.
April 20, 2016
nice and cosy hotel
first time with this hotel and is pretty good size.

Charisse O.
December 23, 2015
Overall good experience
location, newly furnishes, big space
Overall good experience, I will come back again

Ho T.
October 24, 2015
Good comfortable service apartment
Cleanliness, nice staff
This is the second time I stayed at Lancaster Hanoi, and I think their operations/services have been improved significantly compared to my first stay (2-3 months after its opening). About location, the area of Giang Vo - Lang Ha has a few choices of apartments: Daeha, Lotte and Lancaster, to name a few - among which I find Lancaster's location the best. About the rooms, the studio (1 bedroom) is not super convenient (its bedroom is not separated from the living area so if your child goes to sleep, parents need to turn off all the lights and sleep too), but the 2-bedroom apartment is of good size and very comfortable. I find my stay with the Lancaster this time very comfortable and already decided to come back there the next time.

Abhijit D.
July 17, 2015
home away from home
interiors, cleanliness, effective staff
didn't feel the pinch of a hotel..comfort, privacy, economy, freedom. Its superb.

Ho T.
November 17, 2014
New serviced apartments
New, clean, access to local shops
Our family visit Hanoi regularly, and since last year we've been staying at the Deaha Serviced Apartments. This time I tried the Lancaster for 3 nights, to decide if I should book it for next Lunar New Year instead of Deaha, due to its relatively closer location to our relatives. My impression about the Lancaster is: (1) it's new with all new home equipment, all easy to use. (2) the staff and the apartments' operating procedures are new too, so there is still hick up here and there which will need to be improved over time. I did not like the fact that we (2 adults) were given only 1 key for the apartment - so when one of us wanted to come back earlier, we needed to ask Reception to open the door for us. Lancaster tried its best to cater for families by having an indoor colourful playroom on 7th floor, and I think long-term stay families would find it great, however it can't beat the space and outdoor playground which older places like the Daeha can offer.

Guillaume L.
July 16, 2014
My favorite apartment in Hanoi
Serviced Apartment clean, large with state of the art services
Serviced apartment that makes you feel at home. My favourite place to stay in Hanoi, which is clean and with good facilities. the fitness centre is great!

Yen L.
April 26, 2014
Impressive and friendly service from hotel staff
Very good ambience and rooms is clean and big.
My friends and me enjoyed the stay in this hotel especially the staff are friendly. Our sincere thanks to the Duty Manager, Mr Nguong who helped us in arranging for airport transfer and a trip to Halong Bay which we had a great time. Please convey our sincere thanks to him and his staff.

Loan N.
April 25, 2014
Brand new serviced apartment
Brand new, room size, cleanliness
The building was brand new so rooms are quite clean and in good conditions. However, service isn't great. There wasn't a business centre when I was there and am not sure if they even provided breakfast. Convenient location for me but not really for those who want to spend a lot of time in Old Quarter and other attractions.


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