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Lancaster Hotel Manila

622 Shaw Boulevard , Mandaluyong, Manila, Philippines (Show on map)

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Area: Mandaluyong Number of Rooms: 145

Recent customer reviews

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Good

7.4

based on
1416 reviews

Value for Money
7.6
Location
7.8
Staff Performance
7.3
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
6.5
All reviews (1416)
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Janet R. Couples Philippines, December 28, 2013
Overrated hotel with poor amenities and service

Centrally located, accessible to public transport
4.3
We stayed at this hotel right after Christmas. The check-in was quite fast, maybe because we checked in at around 4pm which is quite late already. I saw a banner stand announcing the opening of the gym within the building, so I asked until what time is their fitness room open. It was quite disappointing that they are charging Php350 (approximately USD8) for the use of their fitness room, which I really find weird. When I asked the frontdesk why are they charging their hotel guests to use the fitness room, the guy said that they are a condotel, which again I find weird because I've stayed in condotels before and they never charged me a single cent to use their fitness rooms. When we get to the room, we realized they do not have coffee and tea making facilities so we bought coffee outside. The housekeeping staff also informed us that they do not have electric kettle so they provided us with a pot to heat water (they have an electric stove inside the unit). The bathroom is also an accident waiting to happen. The room has a bathtub, but it was placed in so high that you need to step on the toilet just to make sure you will not slip up when you come down or up the tub. Another disappointing thing in the hotel is its food and the service in their restaurant. When we came down for breakfast, we saw a lot of waitstaff milling around the restaurant, but no one bothered to check and refill our glasses with water. Some even just stood in the corner gossiping. The breakfast spread is also very limited, and the food is not even great. We checked out at exactly 12nn and it was excruciatingly slow. I spent approximately 15 minutes waiting to checkout. The staff did not even apologize for the long wait. As I've said, this hotel (or condotel) will never be our choice when we're staying around the Mandaluyong area. There are far more hotels that offer way better service, food and way more value for your money.
Nelson D. Families with young children Philippines, December 26, 2013
very good

clean, nice staff, affordable
8
our stay was very good, the room is clean, bed is spacious, the breakfast was good too. considering the place was accessible to the city and very near to every thing, church, market, sightseeing and the most important are the shopping malls.
Anna L. Groups Philippines, December 26, 2013
Feels Like Home

3 Best Things About This Hotel: 1) Friendly Staff, 2) Room has kitchenette and 3) Bed is comfortable
9
Staying at Lancaster felt like staying in a condominium. The room I stayed in is a studio type with kitchenette and mini dining table. It is convenient for heating food or cooking your own dishes. The bed is soft, clean and comfortable. Water in the shower is of good strength. Basic toiletries are provided. AC is working properly and efficiently. LAN internet is available but the connection is extremely slow. The location is good as Lancaster is walking distance from the train station and shopping malls. The staff are friendly, attentive and helpful. Breakfast has limited variety (cereals, breads, eggs, fruits, pancake, some viands, rice, noodles). Taste is okay. Not great but not bad. Checking in and checking out are easy and fast.
Steve K. Families with young children United States of America, December 26, 2013
A great stay duing the Holidays

Excellant service and quality rooms
8.3
I will recommend and difinetely return here again for a few more nights. Relaxing and comfortable.
Rowena A. Families with young children Philippines, December 23, 2013
nice & cozy

easy access to public transport, near shopping centers & value for money
8.7
we enjoyed our stay. nice, clean room. staff were very friendly & prompt.
Patrick P. Couples Malaysia, December 23, 2013
nice stay but noisy area.

near shooping mall, friendly staffs, good breakfast
9
We spent our honeymoon here and spent most of the time to shop. there are three malls nearby(walking distance). Friendly staffs, but one things concerned me is this hotel doesn't have their own van/bus to transport their guests. they use agencies. our arrival kind of frighten us because the agent car - van, they hired is scary if you know what I meant. Overall it was a great hotel.
Steven B. Couples Netherlands, December 22, 2013
Mixed

Location, Location, Location
6.3
Mixed this time. For several years I've stayed at this hotel whenever I'm in Manila. It's time for an update. The furniture and fittings are feeling the tooth of time. A good internet connection and a flatscreen tv would not be amiss in this day and age. The front desk staff is ok, but the online reservation sucks. Try to get an answer to your mails. Impossible.
Aileen S. Couples Philippines, December 22, 2013
Value for money

Location, Price and Amenities
7
The junior suite was surprisingly larger than I expected. The room was still spacious even after setting up an extra bed. There was also a mini kitchen and dining area so it was easy to eat in after a long day.
Aileen S. Groups Philippines, December 22, 2013
Good for group get togethers

Size, kitchenette, living area size
6.7
The space is large enough for a small get together. The bedrooms are very comfortable and loft set up is convenient for families with kids. The hotel is also one of the cheapest choices for groups who require a kitchenette. We found small cockroaches in the room though. The staff should do something about this.
Roy D. Couples Philippines, December 15, 2013
Just fine

Affordable, Accessible, Spacious
6

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Customer Reviews - Lancaster Hotel Manila, Manila

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