Excellent 8.2
Based on 471 reviews

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About Lancaster London Hotel


Located on Lancaster Terrace, guests staying at the Lancaster London Hotel are only 20 minutes from London’s Heathrow Airport. With Hyde Park sitting directly to the south, the hotel features one of the best views in London. While Marble Arch and the plethora of Oxford Street shops are within walking distance, the hotel offers a car rental service for guests to visit nearby sites such as Harrods, Knightbridge, and Hyde Park. Ideal for business travelers, the city’s financial district is 15 minutes direct by London Underground. On-site restaurants, including Nipa and Island, serve fine international cuisine throughout the day while the lounge bar specializes in mixed drinks and beverages. With a convenient location close to famous local attractions, the Lancaster London Hotel is perfect for all travelers.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Fitness & recreation

  • fitness center

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • executive floor
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Arabic
  • Catalan
  • Dutch
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Japanese
  • Lithuanian
  • Polish
  • Portuguese
  • Spanish
  • Thai
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When booking for 10 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Children 0-2 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 15.50 GBP
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 15 miles
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 18
Number of Restaurants: 2
Number of Rooms : 416
Parking Fee (per day): 45 GBP
Room Voltage: 220
Time to Airport (Minutes): 45
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Important notice

From July 1, 2016 to May 1, 2017, there will be an alternative main entrance to the property due to renovation.
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.0
  • Service 8.5
  • Value for Money 7.7
  • Food/Dining 7.6

yiktsay H.
July 13, 2016
convinient location
subway is nearby, food is good, room is spacious and clean, everything is good.

Dilip S.
United Kingdom
July 01, 2016
average service
rooms were not ready despite asking for early check in as we were attending a wedding at the Hotel, others in the queue after us were being given room while we were asked to wait?, went to sleep late after the wedding and the fire alarm went off a number of times after 6:30 am, disappointed with my stay this time despite being offered a discount.

Giang T.
United States
June 29, 2016
Hotel smells bad !
The whole hotel smelled of mildew. It was so bad in my room and my friends' that we had to open all windows to let air in !

Hong Kong
June 26, 2016
Good Location
Good Location

jane H.
United Kingdom
June 22, 2016
room shower
Lovely hotel however shower in room cold or hot, rooms in much need of updating. The staff were second to none. Lovely area and near tube to get you anywhere.

Michael H.
June 21, 2016
Only complaint was the 12.5% service fee added to the bill for the self service buffet breakfast. Not on, Otherwise very good

Hui L.
June 21, 2016
The human touch
Lancaster team made our stay a fond memories. Although the facilities is a little old, the warm care and service delivered supplemented it all. We will be back again.

Hui T.
June 19, 2016
They paid attention to details.

Kun Q.
June 17, 2016
Great hotel at the green heart of London
Loved the location and hospitality from all staff. Room was very correctly equipped. Good hotel for business at reasonable price.

Kanchana W.
June 11, 2016
Great hotel with a great restuarant
The hotel is on a good location. The tube is next to the side of the hotel. The front of the hotel is Hyde park. The staff are friendly. The room are clean. Near a lot of shopping places and airport.