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Recent customer comments

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Very good



based on 1231 reviews
  • Cleanliness 7.8
  • Facilities 6.0
  • Location 8.2
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.8
  • Food/Dining 7.0
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Jackson S.
Malaysia
July 29, 2013
Clean anf Staff is friendly
Big and clean rooms
Staff he can speak Chinese and really helpful,you can check with him every thing and he will do his best to answer and help you.This hotel close to Nage world and silver pagoda and Naga casino.

Marella C.
Australia
July 28, 2013
Terrible, would never go back, dirty old hotel
Location location only
This hotel is best avoided. The carpet was dirty, the rooms not serviced until we complained late in the day, the staff speak little English and did not want to do any more than absolutely necessary. Breakfast was ok, but not much fresh fruit. This is a 1-2 star hotel that has well pasted her prim and should be demolished. Towels in room had what looked like feces on one of them, not cleaned between guests.

Marella C.
Australia
July 28, 2013
Well located old hotel poor service
Location, big room bathroom reasonable
This hotel was a huge disappointment.staff have no interest in assisting you, and got impatient when asked to provide directions. the rooms are tired and need urgent renovation . the wallpaper was falling off the walls . The carpets was dirty old and not layed properly creating a hazard for walking. we nearly tripped over the lumpy carpet multiple times. The showerhead had a mind of it's own showering was difficult as two hands were required to hold shower into one position. our room was not serviced till very late each afternoon. We dined in the hotel restaurant expecting to take advertised 20% discount for hotel residents. there wS a promotion in the lift and in the room indicating the discount would apply. We were told at check out the discount was no longer available. Advertised hotel taxi to airport was also not available, for unexplained reason. Overall nothing good to say, it was a disappointing experience would not stay again highly recommend you stay elsewhere

Neal B.
United States
July 28, 2013
Poor Stay
I had a very disappointing stay and checked out after 1 night but will try again in future
I arrived at the hotel late one night and they checked me in without saying a word that there were problems. I upgraded to a "suite" which was a very worn room with a bed as hard as a rock. The room was large and so was the bathroom but when takeing a shower there was no place to put anything in there except a bar of soap/ No ledge and towels far outside. The internet was down til someone came in the next day and yes it was promptly rebooted. That next morning I tried to take a shower and realized no hot water. I called down and they asked if I was sure. I responded yes nd they said they had to wait til 8 am for maitenance. At 9 am and several calls I took a luke warm shower and went down to the desk. They said they were working on it had no idea when it would be up. Standing there I encountered a few other guests checking OUT who said there had been no hot water for over two days. I demanded the manager who said to get a refund I needed to go through Agoda. Agoda promptly gave me a refund but why did the hotel hide all of this? The manager was sweet and I will check out the hotel next trip but look before I check in. I still felt it was excellent value and a good place to try but check for hot water and room before check in.

Chan C.
Myanmar
July 26, 2013
A perfect hotel, I've stayed in...
Alert & knowledgeable staff, Near transportation, Bright area in the night.
Staff is very friendly & helpful. Room is clean & Air-con works well. Spacious & Comfortable beds. Hotel is located beside the river & along the main road. The taxis are just outside the hotel.

ng P.
Malaysia
July 24, 2013
good
clean,big,service good
nice, really like to live there there beautiful hotel, big clean anyway even get out to go eat at easy, drinking beer just off shopping also near nagoya and casino.

Christian C.
Canada
July 23, 2013
Good value for your money
Price, location, confortable rooms
It was a good experience. The hotel is in good condition it offers good size and clean rooms and the breakfast is excellent.

chua H.
Singapore
July 23, 2013
Clean, New furnishing ,mattress was too soft
friendly staff, new furniture , opp hotel cambodianna
Pleasant, interesting as I met their protest of the election. Quite interesting.

Edward G.
India
July 14, 2013
Good hotel, sadly managed!
Nothing in particular
OK from the point of view of having a place to stay whilst at Phnom Penh!

Ricky T.
Australia
July 09, 2013
Nothing exciting about the hotel.
Hotel is clean and staff are friendly. That's about it.
I like this hotel purely because it is clean. I wish they have better internet. Unable to access internet properly in the room as it was slow. I had to go down to the lobby area to be able to access the internet properly.