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Lao Silk Hotel

Ban Mixai, Francois Ngin Road, Near Riverfront, Vientiane, Laos

Recent customer reviews

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Good

6.5

based on
263 reviews

178 reviews in English

Value for Money
6.3
Location
8.7
Staff Performance
6.2
Hotel Condition/Cleanliness
6.3
Room Comfort/Standard
6.1
Food/Dining
5.2
All reviews (263)
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Daniel R. Groups Malaysia, December 22, 2015
unfreindly staff
5
Hotel staffs were so not welcoming and unfriendly. Room was very bad and not the same as on the advertisment. Dirty toilet! Overall - Bad
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Raksanalee K. Solo travelers Thailand, December 6, 2015
good location, good staff but small room

good location, good staff but small room
6.3
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Svetlana Z. Solo travelers Russia, October 7, 2015
Quite nice for 2* hotel in Laos (in 2015)

Quite clean and fresh (for Laos), with hot water (and strong water stream as well :) ) and wi-fi in room.
7.7
Convenient location (but it's not easy to find this hotel: look for the soi with Fuji restaurant sign).
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Celine U. Solo travelers Malaysia, September 20, 2015
Not worth your money

Location
2.7
It was awful. Cheapest room at and u'll get a small, dirty room. Dont really mind small if it was clean but it has dirty towels, dirty & stinky bed cover/sheet, broken shower head, broken lamps, no comp. bfast or even bottled water. Reception seems untrained and uninformed. Really couldn't stand the stinky bed cover!!! Checked out 7am in morning. Avoid this hotel!!!
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Aditya K. Couples India, August 2, 2015
Costly for its size

Good Location and cooperative staff
6
We reached the hotel before the usual check in time and the staff allowed us to check in. The room was on level 5 and there was no lift so we had to carry our luggage all the way. When we reached there, the room wasn't clean (maybe because we checked in early). The room was extremely cramped up and there was no space to move around. Wifi wasn't good and got disconnected often. The bed was cozy enough and hot shower too. Aircon was leaky. Overall, would rate this hotel 3 on 5 purely because of the location.
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Virginia S. Solo travelers United Kingdom, June 11, 2015
Safe landing in Vientiane

Great location & easy base when you first arrive in Laos
7
Friendly staff although language was a bit of a problem.
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Steven P. Families with older children United States of America, May 5, 2015
rundown hotel with poor staff in good location

location, good water pressure, AC OK
4.3
room was 5 floors up. not easy walk. No wifi above 3rd floor. Room small and unclean.
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Alexander S. Solo travelers Germany, April 22, 2015
Room quality varies a lot

it's cheap and central
4.3
I stayed the second time. The first time the room was ok. Everything is extremely basic as one expects from a guesthouse (not a hotel). The last time my room was very run down, especially the bathroom. This time there were also more guests, which isn't a good thing because the hotel's acoustics are very bad. Nobody cleans the room or replaces towels as one would expect even from a two star hotel.
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Amy H. Couples United Kingdom, April 13, 2015
Good location that's about it!

location.
3.3
We turned up a Lao silk hotel with no one at reception we waiting around 20 mins after looking around calling out suddenly a male appeared no apologise or kind greeting. He checked us in the said ok finished go to your room which was on the 3rd floor no offer to help with luggage and no lift, fine. The room was not very clean the bathroom bin had not been emptied and still had an old banana skin in it. The floor was dirty and covered in hair (not ours) and the room looked like it hadn't been dusted in months, oh and the shower was broken (working and hot but had to hold it as it was hanging off the wall) The ONLY good thing about this hotel was the location. But I'm sure there are cleaner hotels just as central and just as cheap.
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Hanni O. Solo travelers Canada, April 4, 2015
Acceptable

The best features of this hotel? It is quiet. The airconditioner worked well. And it is only a short walk to JOMA.
5.3
This hotel is well located and has the potential to be a good place to stay. However, its housekeeping is below standard. The complementary water was also missing from the room leading to a parched night. The linens are clean but well worn. And there is no elevator or bell hop so you must carry your own luggage up the steep stairs. There is no restaurant though this is not a particular problem. Definitely acceptable. But not noteworthy.
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