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Le Bel Air Boutique Resort

1 Old Bridge, Nam Khan River, Luang Prabang, Laos (Show on map)

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Hotel Area: Nam Khan River Number of Rooms: 21
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Recent customer reviews

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Fantastic

8.7

based on
554 reviews

Value for Money
8.9
Location
8.4
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.1
Food/Dining
8.0
All reviews (554)
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Douglas N. Solo travelers Australia, March 20, 2014
very good

helpful staf fincluding the manager Jean Paul; nothing was a problem. they were not at the airport to meet me, but a coutesy phone call fronm the aiport had a vehicle there withing 10 mins
8.3
I enjoyed my stay Quiet, as I like it, perhaps a little distant from town although they do have several shuttle services in, but only one out , rather strange I thought. Breakfast was fine , rooms very clean, no mosquitoes. Grounds were nice, as were the wooden Laos style buildings
Justine F. Couples United Kingdom, March 3, 2014
Tranquil location

Large comfortable room, friendly staff, hands-on manager
8.7
Booked a week here late February + took minivan 3 hours north to Nong Kiaow for 1 night. Worth doing. [As of November 2013 can't return by river due to dam construction.] Individual bungalows, set in nice garden facing river, are large & comfortable with big balcony, though pillows are hard & air conditioning noisy. Vast expanses of mirror, but none near a socket. Our room had 11 identical light switches, which drove us crazy! At least identify toilet [in separate windowless cubicle], overhead fan [not needed] and outside balcony light. Restaurant is open-sided with river views & nice breakfast. The young staff, mostly male, are delightful & well trained. Manager is very 'visible' and helpful, as is Reservations Manager, but you need to keep on top of arrangements to ensure they book what you asked for. Location is peaceful but further from town than we thought: 30 minutes walk to where you want to be [as opposed to an optimistic '15-20', which would only take you to the market area.] Shuttle bus runs several times a day, but need to plan your movements around departure times. Tuk tuks are easy to find. There is free Airport pickup/return & free bikes. Alms-collecting monks can be seen in many places, including close to the Hotel, so no need to join crowds in town centre. We booked at short notice on basis of price, availability and rave reviews online, not all of which we agree with. Overall a nice Hotel - especially if you don't want town centre - but room for improvement in some areas.
Cedric C. Couples France, March 1, 2014
Wonderfull

Location, overall quality, services provided
10
Very nice stay, the hotel is beautiful and the rooms are good (nice wooden floor, good bed, good view....) It is easy to go to the main attractions/old quarter/city center (15 min walk or take a bicycle provided by the hotel) Hotel is in a quiet area though with a river view, the staff and the manager are really attentive, helpful and efficient
Emma H. Couples United Kingdom, February 27, 2014
A quite tranquil setting on the river

River view.. And a cute room
7.7
Sheila W. Couples United Kingdom, February 13, 2014
Beautiful setting

Position, size of room, extremely helpful staff
9.3
After the very basic amenities at Muang Nghoi, it was a treat to stay in such lovely accommodation. The hotel is about 10mins walk/ 5mins cycle into town, but that was not a problem for us and in fact the walk back at night over the illuminated bamboo bridge was a treat. The staff could not be more helpful and responded to medical needs immediately They also arranged for us to participate in the morning alms giving away from the (reputed) chaos in the centre of town
Jarvis L. Families with older children Singapore, January 30, 2014
Great Beds, pillows and beddings for great comfort

Great comfortable beds and beddings, Great riverside location by The Old Bridge and the traditional laos-style villa building.
9.3
Everything is what you would expect but one thing I would like to highlight and emphasize in particular: Simply one of the best sheets ever! The material quality of the sheets and the softness of the pillows were just perfect for the most restful sleep. My mum concurs too.
Chu S. Families with older children Hong Kong, December 17, 2013
Quiet , centrally located with style

stylish, centrally located, quiet
8
It was very nicely located. Next to the river, and only a few minute ride by bicycle to shops and restaurants. The view is beautiful, next to a bridge and river. The garden is nice and the building is in exotic old country resort style. The staff were very attentive. The food were good in the resturant. It was very quiet and peaceful. It was a very cold night when we were there. It would be even more comfortable if it provide warm air conditioning.
Glauber S. Couples Brazil, December 8, 2013
Fantastic service

Hotel manager is the best I've ever had. Friendly, good informer, helpful, great feeling of people's preferences.
9.3
The hotel is superb. Great infrastructure and the best service.
Bernard I. Solo travelers Singapore, November 18, 2013
Service by Hotel staff mr Oun is commendable.

The staff is very helpful; dinner never failed to satisfy; the room is quiet and comfortable
9.7
Thank you very much for helping us with the tickets. We were surprised to find you at the airport helping us to get our boarding passes. Your thoughfulness and professionalism left a deep impression in us. We also found Bel Air a wonderful place to stay, the room was spacious n comfortable. we were so spoilt with the nice ambience. The food is just fantastic. We loved the fried fish, laap, the side dishes like Mekong reed and the desserts. many of these wonderful Laos dishes were recommended by the cafe staff. great recommendations.
Ann K. Couples Australia, November 4, 2013
Beautiful hotel, quiet. Close to town.

Great room, friendly staff, excellent breakfast
9.3
We stayed 3 nights. Fabulous room, lovely bed with lots of pillows. Bath in the bathroom. If rest and recreation is all you need this is the place. Staff have good knowledge of local attractions. But if you want to help those less fortunate, this is the place to go. Jean Paul, the manager and Mr Oung, reservations person, will assist you in purchasing requirements,(exercise books, pencils and text books) and delivering items to children in rural communities.The named people are supportive themselves to local and remote villages.

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Customer Reviews - Le Bel Air Boutique Resort, Luang Prabang

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