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Le Village Beach Resort Kuantan

Lot 1260, Sg Karang, Beserah, Kuantan, Malaysia 26100 (Show on map)

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Formerly : Duta Village Beach Resort
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Area: Beserah Number of Rooms: 112

Recent customer reviews

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Above average

5.9

from 516 reviews

Value for Money
6.2
Location
7.1
Staff Performance
5.9
Hotel Condition/Cleanliness
5.4
Room Comfort/Standard
5.9
Food/Dining
5.2
All reviews (516)
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Mas R. Families with young children Malaysia, September 16, 2013
average

nice beach
4.7
the experience was average. with the rate given, it was expected that the service given would be just fair. the room is too dark even in the daylight, and even though the toilet was old but it was clean. the bed was comfortable and quite big for me, hubby and our baby to sleep on. however, since our room did not come with breakfast, i had told the front desk staff to reserve two buffet breakfast for us on the morning of 15th september. the next morning, we went straight to the cafe and when i was about to eat, came a staff who was trying to remind us that our room did not come with breakfast. i was stunned! i told her that we already had reserved the breakfast through the front desk yesterday. i told her, it was ok then to charge the breakfast buffet to my room and i would pay later during my check out the next day, but she kept on insisting that we should not enter the cafe in the first place! i walked straight back to the front desk and raised the matter. apparently, it was a miscommunication from the f&b section. the f&b lady was not even there to apologize! such ugly occurrence had made my hubby and i felt so terribly embarrassed as many who had dine there heard what had happened. questions: 1. is it so hard to be polite esp. politeness, courteousness should be highly practiced by the staff who work under the service industry? 2. should the customer did not aware of the no-breakfast policy, and yet the customers were there in your restaurant, could you not wait till the customers finished eating, then, when they were about to leave, and you could easily explained to them politely and highlighted the rate would be charged to the hotel instead? i am pretty sure any customers would not mind if being reminded nicely, courteously and politely! anyway, the hotel would be demolished soon, and the staff would be placed elsewhere, so don't bother much if this review would make le village lost their future customers.
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Chan M. Families with young children Malaysia, September 16, 2013
Nice hotel but lack of maintenance

Nice view, reasonable budget hotel, friendly staffs
6
It is a nice hotel with beach & swimming pool, but they allow people not wearing swimsuit to swim in the pool. That is the reason why a lot sand at the bottom of the pool and dirty water.
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Tan T. Families with young children Malaysia, September 16, 2013
Not as bad as some reviews.

Reasonable room rate, environment, location.
5.7
Good. Please request for the chalet closed to the beach instead of facing the car park.
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Azah Y. Families with young children Malaysia, September 15, 2013
Basic and relaxing

Nice place to relax and have fun with family
6.3
Near to the beach, nice breakfast even with limited menu, friendly staff, value for money
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Muhammad H. Families with young children Pakistan, September 14, 2013
Nice place to stay

good location
8.3
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Fang Q. Business travelers Malaysia, September 11, 2013
unclean, not well maintain, not value for money

Garden view , pool view , sea view
3
Unpleasant stay! Unclean room , not well maintain!
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Nor A. Families with older children Malaysia, September 10, 2013
awesome

nice,spacious,comfortable
8
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Wen H. Couples Malaysia, September 9, 2013
Relaxing Break

Centrally located
6
Relaxing break away from Kuala Lumpur. not too far from Kuantan city.
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Haslina N. Couples Malaysia, September 8, 2013
Nice beach

Near to beach, big room, nature surrounding
4
Nice but this resort really need huge renovation and revamp. The only thing I love about this resort is near the beach.
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Jaiprakash M. Families with young children India, September 8, 2013
Great value for money

Location(provided you have you ur, good beach and
7
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Customer Reviews - Le Village Beach Resort Kuantan, Kuantan

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