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Lewis Grand Hotel

Don Juico Avenue Malabanias, Malabanas, Angeles / Clark, Philippines 2009 (Show on map)

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  • Michelle, Portugal
  • September 27, 2015
  • Area: Location: Malabanas
  • Rooms : 69

Room Types
Deluxe King
Deluxe King
Double Occupancy
Double Occupancy
Grand Deluxe
Grand Deluxe
Poolside Room
Poolside Jacuzzi


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Features of Lewis Grand Hotel

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site


car park

coffee shop


family room

laundry service

luggage storage

meeting facilities

poolside bar


room service

safety deposit boxes

shuttle service

smoking area

Sports and Recreation

fitness center


hot tub


outdoor pool


free Wi-Fi in all rooms

Wi-Fi in public areas


car park


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Located in high-class Angeles, this property is within the vicinity of major popular attractions, and guests can travel to and from the airport with ease. Featuring a beautiful view of the Mt. Pinatubo and Mt. Arayat, Lewis Grand Hotel is just a few minutes from the Subic beaches. Indeed a tourist-friendly location, Lewis Grand Hotel boasts classic and elegant rooms and a great variety of amenities like a 24-hour alfresco restaurant, a bar serving fusion cuisines, a meeting room, broadband Internet access, and satellite TV. An ideal place of stay for both business and leisure travelers, Lewis Grand Hotel makes luxury affordable.
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s)
Must use an extra bed

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
10 USD

Check-In From
2:00 PM

Check-Out Until
12:00 PM

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

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Very Good


from 288 reviews

220 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (288)
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Michelle G. Families with young children Portugal, September 27, 2015
Worst hotel experience! Incompetent and poor service. We decided to stay here to rest before the event (which will be held in their function room that day) but instead of rest before the party, STRESS is what we got! We came all the way from manila, and even called them up that we are on our way. 45 minutes of waiting before we check in, aircon is not working in our room, and when i called the front desk they told me they will send a staff to fix it, So he came, imagine us there staring at the maintenance man while pouring water in the aircon to melt the ice? and the sofa is super wet and off aircon, i called the front desk again,and told them that what adjustment can dey offer? And told me "sorry ma'am but there's nothing we can do no available rooms in your reserved category" wow! That's a red flag for me this time, why you keep getting reservation/booking if you dont have sufficient rooms? so this time i demanded for another room, i cant take this anymore! Such a poor service, very disappointed first the check in time then this, so they transferred us to another room which is smaller than the first one but this time the bathroom is see-through. Honestly? We travel as a family, not a honeymooners, where's the privacy in this room? So i called them up, asking this time for the duty manager, but no duty manager duty as what they told me, so i asked for the GENERAL MANAGER and keep me waited 2-3 minutes and told me that he's on a meeting so again, so in short no available higher position to talk to! they transferred us again! This time i dont care about the details of the room i need to be prepared on the event; imagine 5pm call time of the event, its already 430 pm and still stressing in your service. Could you imagine the stress the we got from your very poor service? To end this review, before we go to sleep, there'a a cockroach in our room! This is the worst hotel experience ever!
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Melody A. Families with young children Philippines, August 30, 2015
Inefficient Front-Desk Staff

Location, Cleanliness, Food
Check-in and check-out was a bad experience for us. We arrived at the hotel past 1PM. We were told by the front-desk staff that the room has already been cleaned but check-in is 2PM which is fine with us. Five minutes past 2PM and we're still not being asked to go to the room. We approached the front-desk to ask what time we're going to the room and she said that the key is just being prepared. So if the room was ready since 1PM why not prepare the key ahead of the 2PM check-in? There were no other guests checking-in/out during the period that we were waiting so I was wondering had we not approached her, would she already process our check-in? We are a frequent traveller and been to several hotels across the country but this check-out was the worse. We left the room at around 11AM and we're the only guests to check-out during that time. We were told that the room will just be checked so we waited. Twenty minutes have passed and the four of them in the front-desk have already completed processing other guests who checked-out AFTER us and we were still waiting to be called. I again approached them and told them I was the FIRST to check-out how come mine was not yet processed and they prioritized the other guests? Also, they claimed that we took an item from the bar which we didn't. They insisted that one item was missing, so I said, look, we didn't take any but I would just pay even if we didn't just to get out of this hotel since we already wasted time waiting. The bathroom is also not so friendly for persons with disability like me because the shower area is in the bath tub which could be very difficult for PWDs to get into and out of the bath tub. There is also no bidet which is one of the necessities and Lewis being a 4-star hotel does not provide this. Food is good and serving is okay, restaurant staff are also nice and welcoming/accommodating to guests. Househeeping also responded quickly to our request for extra blankets.
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John L. Couples United Kingdom, July 26, 2015

A very lovely Hotel great food friendly staff beautiful room with a great pool & garden i will be going back for sure.
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Customers like this hotel for:
Nearest transport:
  • Mabalacat Bus Terminal (1.9 Km)
Distance to airport:
  • Clark International Airport (2.9 Km)
Customer comments:
  • "Comfortable rooms" , "Nice swimming pool" , "Staff"
Top attractions in the area:
  • Zapatas Authentic Mexican Food (0.3 Km)
  • Fields Avenue (1.0 Km)
  • Maranao Grill (1.6 Km)
  • Fontana Golf and Country Club (1.6 Km)

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