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Recent customer comments

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based on 3162 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.1
  • Food/Dining 7.9

Poon S.
July 09, 2016
bathroom facilities were bad and decorations of room was old.

Brian N.
July 09, 2016
Pretty good overall
Was again quite pleased with my stay. Have stayed here before and will again but have to say that the housekeeping service levels have dropped a bit since last year. The restaurant is excellent. ...... if you want a good steak -this is the place .... i have mine blue and my wife has hers rare ... and they were perfect every time. (we will miss Catherine though)

clive D.
United Kingdom
July 08, 2016
great hotel except for gym
great location, lovely clean rooms, but as always, let down by awful gym.Air con in gym never works properly, and always machines not working. I complain every time to management, but nothing ever done! Poor management not responsive to guests' complaints.

anthony S.
United States
July 07, 2016
LK Empress
Location was awesome! I can walk almost everywhere from this place. Facity and hotel staff were good. The only thing that was a bit weak was breakfast menu. Thanks.

Gunars O.
United States
July 05, 2016
Great hotel
The staff was helpful and friendly. The room was very comfortable, and a great view. I plan on returning soon.

Orasa A.
July 04, 2016
Luxury room
Great location

Solomon B.
United States
July 04, 2016
Great location
All good

Ravindranath B.
July 03, 2016
Good stay
Great staff, excellent location and very clean rooms. Noting to complain except the price which appears a little pricy compared tothe nearby hotels.

July 01, 2016
Awful staff
Never seen hotel staff like this... front desk people... very bad attitude... not willing to help at all.. worst hotel service ever

Vath N.
United States
June 30, 2016
Booked for family members to stay
They enjoyed the stay very much. Staff were very helpful & couteous. They went extra mile to provide free breakfast voucher for additional kid. Will definitely recommend and will stay again next time in Pattaya.