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London Hilton On Park Lane Hotel

22 Park Lane, Hyde Park, London, United Kingdom W1K 1BE (Show on map)

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Formerly : London Hilton Hotel
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Area: Hyde Park Number of Rooms: 453

Recent customer reviews

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Fantastic

8.2

based on
60 reviews

Value for Money
7.2
Location
9.1
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.7
All reviews (60)
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Ali A. Families with older children Bahrain, December 28, 2014
Not worth it. Avoid this at all costs

Prime location
3
not suitable for my needs. Good rooms given to regulars. Surrounded by good hotels, meaning you are spoilt for choice after checking in and seeing your room for the first time. Summary: room service slow, lifts slow, rooms below average, needle found in bedding, discrimination in assignment of rooms, It took 30 minutes and 4 phone calls to receive the room service menu that was not in my room upon check in. The menu was taken when my average food arrived saying this menu is for the kitchen, and another menu will be provided tomorrow. Also many phone calls and a long wait until I recieved an extra blanket I requested because their heating system in useless. A needle was found as I tried to sleep in the throw placed on the bed. I could have made a big deal out of it but I chose to ignore it. I visited friends who are regulars at the hotel, they had a nice large room, not suite. On my second stay I upgraded to a executive room in hopes of getting a larger room, I was assigned a room that is worse than the classic basic room. I am supposed to get the best room available without being a suite. can take up to 10 minutes to get to and from the 25 floor, 4 lifts not enough to serve 28 floors and hundreds of room and probably close or upwards of a thousand guests on busy times. Only good thing is the concierge, he was very busy but tried to help us genuinely. concierge good.
Mona A. Business travelers Kuwait, December 16, 2014
Over rated

location and concierge are the best 2 things
5.3
Average..as the linens and the blankets were of the worst quality..I felt that the blankets were from Alkatraz prison..the executive lounge was very poorly furnished and the variety and quality of food were very low. The bathroom was not clean and old...the best thing though was the concierge and the location...if you want to get the best out of this hotel you have to stay in the top top suits.
Andreas A. Couples Denmark, December 14, 2014
Not as expected

Location, View and comfort
8
A nice hotel with good surrounding. We had a nice stay. Excellent beds and a good view. Only thing is, that we were unable to get a hot shower in "prime time". Apparently they ran out. They argued that the water boiler was broke and they gave us a free breakfast in the executive lounge (which we did not prepay). The staff in that lounge were stressed and did not provide the expected services.
Lindsay C. Couples Australia, November 24, 2014
4 Days at the London Hilton Park Lane

Location, staff efficiency and friendliness, room size
8.3
Michelle C. Families with young children Philippines, November 3, 2014
satisfied

nice location
9
satisfied
Anura F. Business travelers Sri Lanka, September 24, 2014
Nice location with a view of the Park

Affordable, well located, comfortable rooms
8
The hotel is well located, and a taxi ride to the major shopping areas or business district is only about Sterling 15. The rooms are of a nice size, not too small. Ideal for the business traveller
Krajczynski M. Solo travelers Australia, July 11, 2014
Absolutely fabulous

Great rooms, excellent food, frankly staff
9.7
Wonderfull
Kafil U. Couples Bangladesh, June 28, 2014
wasnt what i was expecting

Location, brand name
7.3
I was expecting more helpful staff. The hotel was advertised as having valet parking. But there wasnt any. We had to pay £50 for parking and also everytime we were going in and out of the car park, it was charging us. I wonder what do they do with guest who come with their car.
Darren C. Business travelers Australia, May 20, 2014
Comfortable, Great Location, fairly expensive

Location, Comfort, Views
7
The hotel is brilliantly located with great views, good service and comfortable rooms. It is very expensive however but then what hotel in this part of London isn't.
Jennifer W. Solo travelers United States of America, May 20, 2014
Comfortable, safe.

Great staff, clean room, easy location
8.7
very good

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