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Recent customer comments

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All reviews (703)

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Very good
based on 703 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8.3 Lauren S.
April 12, 2014
Strange bathroom layout, otherwise great room
Great location, quiet at night, cheap room service
Initially told to 'wait!' when trying to check in, apparently a mix up as they thought we were checking out. Did put us on the back foot a bit though. Otherwise a good stay. The bathroom has an odd layout, as mentioned by many others, with teh toilet in the shower cubicle and no bathroom door. Not much privacy from others in the room. Tape wrapped around our bath plug so I wasn't brave enough to use it but otherwise a lovely deep bath. Big room and huge bed! Very soft comfortable mattress and plenty of great quality pillows. Nice little balcony overlooking the lane behind the hotel. Nice pool although, also as mentioned by others, the staff do not regularly tidy this area during the day which is a shame. Occasionally no clean towels available, easily fixed by getting one from the second floor cupboard yourself. Wonderful spread at breakfast, if you are up before 8. After this time we found little to no bread left and very few hot dishes. Fruit was replenished and cooked to order eggs available to fill the gaps. Overall decent value for money, we extended our stay in Hoi An by a further week after our original 5 days.

6.3 KIAN G.
April 01, 2014
Ok hotel to stay
friendly and helpful staff
I would think it was overall an Ok stay. Breakfast taste "so so" however cafe's staff were attentive and helpful and generally friendly. The software of this hotel is a + but hardware is little not up to my expectation for the price I paid (about USD60/nite) hotel structure, computer systems abit slow). shower room door was so hard that if you push further, it may fall on you anytime.

5 Barbara W.
United States of America
April 13, 2014
a let down from my last stay at this hotel
good location, fairly good breakfast, nice decor
I had stayed at this Long Life Riverside Hotel a year ago in 2013 and wanted to show my sister this good hotel that I had remembered. Unfortunately, it had really gone downhill since the last time I had stayed here. It made me really sad to see this as it had been such a pleasant stay a year ago. Initially when we entered our deluxe room it appeared to be okay but then as we began to look more closely..I noticed that there was all this mold hanging from the bathroom ceiling, the hose in the bathtub was broken and worst of all the air conditioning didn't work properly. The first night we thought it was just a power outage as the air con kept shutting off every hour or so. We complained and they promised to fix it and when we returned the next evening we were told it was fixed. But it wasn't! The next day they offered to move us to another room but that was on the 5th floor and had problems too. So we ended up leaving this hotel. They did not do a proper job of cleaning the room and replenishing supplies in the bathroom. Overall, it just wasn't the same service that I had received a year ago and therefore, I can't recommend this hotel anymore to my friends.

8.3 Caryl P.
April 08, 2014
Hoi An is amazing as is the countryside around it.
Lovely pool, spacious rooms, close proximity to restaurants
Loved the location, size of rooms etc. Breakfast bit boring and they must run on the principle of put minimal out as we were always asking for more pepper, salt, coffee, milk etc, this got quite annoying. The other BIG issue is the state of their bikes - it is great that you can use free bikes but most of them were is such bad condition that i am surprised that no one has sued them. The seats come of when your riding them, the chains fall off when your riding them, no bells, and every day for the 10 days we were ask them to tell the manager they need to be fixed but nothing was done. If you are riding and the chain comes off it leads to a nasty spill. I don't want you to think my stay was negative - I would go back, the staff were friendly, lovely, pool lovely, location great but fix the bikes and breakfast please!

9.3 Leslie A.
March 29, 2014
The hotel was relaxing staff very helpful
The pool, our room and buffet breakfast
Very pleasant stay, close to restaurants and Hoi An Ancient town. The staff were really friendly and very helpful. The only negative was that the shower was too close to the toilet resulting in the whole floor and toilet seat getting wet after every shower. The spa was nice but had a broken metal inlay that kept falling into the staff.

7.7 Matt R.
March 26, 2014
atmospheric, clean, good breakfast
breakfast, location, style
I stayed in a pool view room. It was quiet and large, clean and comfortable. I suspect the rooms at the front and back at the hotel are a bit noisier. Breakfast was really lovely. Location was great. Style was charming. The room had a cute little balcony and was pleasant to spend time in. Not super luxurious, but a really good option.

5.7 INGO P.
March 30, 2014
Best days are over
Location, quite a night, big room
Best days of this Hotel are over, a big bubble bathtub was existing in the 4 bed family room, however, water regulation was a disaster, had to sit down in the tub, to have sufficient water to wash the hair and not get burned. Most of the bulbs in the room were not working, maybe just 20% did. Balcony furnished with 1 broken sunbed. Wouldn't stay there again.

2 DAL M.
March 09, 2014
this hotel, do not go
this hotel is very old and not well maintained at all (dirty corridors, dirty rooms. we booked a deluxe room with bathtub, but instead, there was nothing but a pipe going out in the middle of the bathroom. glasses were dirty, poor materials everywhere.

February 26, 2014
must return
location, staff, big rooms

7 Nguyen T.
March 04, 2014
Interesting, romantic, relaxing
free smile of staff, good room and view