Exceptional 9.2
Based on 8 reviews

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About Lotte New York Palace


This 4-star hotel in Midtown Manhattan is just 5 minutes’ walk from shopping on Fifth Avenue. It boasts a 7,000 square-foot fitness centre and a spa. The luxury rooms include a 42-inch plasma TV. A marble bathroom with bathrobes and slippers is provided in each room at Lotte New York Palace. The elegant rooms feature modern furniture, and many offer views of St. Patrick’s Cathedral. A minibar and work desk are also included. A business centre is provided for guest convenience at Lotte New York Palace. Free transfers to Wall Street and Broadway theatres are available twice daily on weekdays. This hotel is less than 15 minutes’ walk from Times Square and the entrance to Central Park. The 5th Ave./53rd St. underground station is 5 minutes’ walk away.
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  • free Wi-Fi in all rooms


  • car park

Fitness & recreation

  • fitness center
  • spa
  • massage

Food & beverage

  • room service
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 909
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Important notice

Please be advised that credit cards for all reservations will be preauthorized at the time of booking. This is a refundable hold, and is not an additional charge. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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Food, drink and entertainment

Pomme Palais

Pomme Palais

A unique French twist to a traditional Cafe

Tavern on 51

Tavern on 51

Tavern on 51 provides the perfect place to start an unforgettable evening or wrap up the night, offering a carefully curated collection of cocktails and comprehensive wine and beer lists.

Trouble's Trust

Trouble's Trust

Troubles Trust is a premier cocktail bar and lounge in Midtown NYC, offering a diverse range of beers, wines, and cocktails whether it be for a pre-theater drink, post-work happy hour, or nightcap.

Pomme Palais

Pomme Palais

A unique French twist to a traditional Cafe

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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.8
  • Facilities 10.0
  • Location 10.0
  • Room Comfort/Standard 9.4
  • Service 8.3
  • Value for Money 8.8
  • Food/Dining 8.9

Isabella G.
United States
June 23, 2016
Elevator was weird but otherwise good

Melissa S.
United States
July 06, 2015
Fantastic hotel
Staff performance and location
The staff went above and beyond on our stay here! Because of some confusion with our reservation, we got upgraded to their best suite and it was WORTH IT.

Sarah D.
United States
September 12, 2009
Best Hotel Ever. Seriously.
Excellent customer service at every turn, extremely knowledgeable and helpful concierge staff, very personable waitstaff at the Gilt bar, amazing views... Pretty much anything about any hotel you can think of that might possibly be disappointing was mind-blowingly awesome at The Palace
Nothing whatsoever
Initially I had reserved a basic room for two nights and was excited enough about just being able to stay at The New York Palace during my vacation in the city. When I arrived, however, they had upgraded me to a suite in the Towers at no additional charge because I had requested a smoking room and there were none currently available in the less swanky (though still incredible) areas of the hotel. Every member of their staff with whom I had the pleasure of interacting was extremely courteous, obliging, and knowledgeable - one concierge was even patient and kind enough to talk me through (over the phone, when my reception was bad) getting to Chelsea on the subway when I accidentally ended up going from downtown Manhattan all the way out to Coney Island, and he did so with a friendly smile detectable in his voice the entire time. I would recommend a stay of any length at the New York Palace to anyone who plans to be in New York City, but just know up front that it will break your heart when you have to leave.

Susan B.
United States
April 27, 2009
Spring Break at NY Palace
The rooms were large and very well appointed (we were in the towers). The staff was eager to help in any way and were always prompt and courtious.
Room service was very expensive - even for New York.
People knew who we were and greeted us personally, though it was our first visit. Every person (except one) was cheerful and helpful, no matter what their job. The one : Ice is not available except by calling for it (that's nice since no one has to be by a loud ice machine. But we had to call for ice and the guy shamelessly hung around to be tipped for it. My husband wasn't tipping for ice and there was this awkward standoff... The rooms and their views were great. The price was high for us - but we expected it and planned for it. Everything was clean and beautiful.

Mayte A.
April 14, 2009
New York Palace
beautiful entrance,lobby,big rooms
Not very good service
My stay was very good,it is very well located, has nice rooms,not very good service though.The shower did not work the first morning and you notice until you take one so the first morning was not very pleasant.

Agnes B.
September 16, 2009
Une semaine au New York Palace Hotel (Madison av.)
- Qualité générale des prestations - Proximité de tous les lieux incontournables de l'Upper Manhattan, sans les contraintes de bruits et de passages. - Vues magnifiques (sur Saint Patrick's et buildings). - Patio très agréable donnant sur Madison. - 3 entrées très pratiques: Madison, 50 et 51 èmes rues. - Restaurant gastronomique (2 étoiles au Michelin) intégré à l'Hôtel: le "Gilt".
- Les fumeurs sont des parias: très peu de chambre fumeurs disponibles, et le seul endroit accepté est un petit coin du perron du patio. - Les employés ont tendance à réclamer leurs tips.
Pour avoir séjourné à maintes reprises dans de beaux hôtels à Manhattan, je sais que mon prochain séjour sera à nouveau au Palace Hotel: il est clair que l'on est loin du bling-bling du Plaza, Waldorf, Pierre ou autre et cela est déja un atout. Il est par ailleurs idéalement situé, très pratique d'accès à pied ou en taxi, et dans un environnement calme (rare à NYC). La qualité des prestations est à la hauteur de son nom: les chambres sont sobres, bien équipées et très confortables, le personnel à l'écoute et particulièrement respectueux (avec une mention spéciale pour la conciergerie), le room service impeccable et la restauration convenable. Endroit à recommander sans hésiter.

January 10, 2010
エントランスやロビーの内装がとてもゴージャスでさすが元宮殿といった雰囲気です。クリスマスの時期に滞在したのですが、ツリーやクリスマスイルミネーションがとても素敵でした。 部屋はクラスによりますが、一番下のクラスの場合普通です。

Masahiro I.
December 12, 2009
高級すぎて、水や氷はすべてルームサービスを頼むしかない。 また、ロビーのトイレには、香港のようにおじさんがいて、チップをあげざるを得ない雰囲気。