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Lotus Desaru Beach Resort

Lot 1854, Desaru Beachfront, Desaru, Malaysia 81930 (Show on map)

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Area: Desaru Beachfront Number of Rooms: 647

Recent customer reviews

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Good

7.1

based on
4624 reviews

Value for Money
7.2
Location
7.5
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.3
Food/Dining
6.3
All reviews (4624)
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Mohd Y. Business travelers Malaysia, January 3, 2015
Good location, clean room, central, huge parking a

Good location, clean room, central, huge parking area
6
Good location, clean room, central, huge parking area
Zarin A. Families with young children Malaysia, January 3, 2015
perfect stay for a family

spacy room, buggy service to go around the resort, waterpark
8.3
I love it.. my childs love it.. very nice resort with its own waterpark.. recommend for a family vacation..
Jessica C. Couples Singapore, January 3, 2015
Hotel for families

convenient, ample parking spaces, beach
7.7
Quite an enjoyable stay, however, the food prices are on the high side. It's almost equivalent to eating in SG. Portion is reasonable though. The water theme park there is almost like no water theme park. Lazy river was closed, kids pool's water looks murky. But doesn't affects me much, as i'm only there for the beach. But the swimming pool was clean and nice. The beach has huge waves, probably because it is not obstructed by any islands in front of it. The water sports is also quite expensive, didnt get to try as the price wasn't really very reasonable. All in all, it is a good place to just chill and relax by the beach. And just be away from the bustling of SG city.
Meng L. Couples Singapore, January 3, 2015
Unpleasant stay ants!!

The size of the room is big
4.3
Unpleasant stay even the room is big and make you feel money worth spend, but it is not well maintain. Water pressure is not strong and the heater is not really giving out hot/warm water. Worst of all is the room invested with ants which invaded even the bed.
Koh V. Solo travelers Malaysia, January 3, 2015
Good getaway

The room, the varieties of foods and water theme park
6.7
I was pleasantly surprised with the setup of the hotel. Big and spacious room. However there is no free wifi in the room.
Majmin S. Families with young children Malaysia, January 3, 2015
fun family place

full of activities, fun waterpark for kids and well-maintained facilities
7.7
unique and interesting concept for a resort. my toddler enjoyed the waterpark and swimming pools very much. breakfast spread was good and delicious, however certain areas of the resort need to be upgraded/refurbished; especially the breakfast area.
Julia B. Families with young children China, January 3, 2015
pleasant family stay

family activities, food offers vegetarian choices, staff fairly friendly
7.7
overall it is a pleasant stay, but a few points for feedback: 1) the pool at bottom of water slide was very dirty, basically no visibility in water 2) Using float on the water slide is a bit dangerous. I got my head bang on the slide a couple of times when the float topple over. Visitors esp young children should be warned, or should look into the matter. 3) breakfast is not up to standard, and lots of flies hovering around the food.
Chian H. Couples Malaysia, January 3, 2015
good layout & next to sea but water park is small

big area, right next to sea & 1 bedroom suite type
7
Mohammed R. Couples Malaysia, January 2, 2015
Value for money and cozy room

Cozy room, near the beach, Nice facilities
10
Great escape from the city where you can chill at the hotel without even have to go out. Everything in one, like an oasis!
Wouter S. Families with young children Netherlands, January 2, 2015
going down hill

Waterpark and swimming pool are good for the kids, however the water cleanliness in the water park is questionable.
4.3
We have been coming to Lotus Desaru for 3 years and this year we have seen a marked decline in cleanliness and upkeep of the property. Towels and bed linen were stained and very worn. Towels also did not smell fresh at all. The bathroom in particular was dirty. Soap scum and hairs in the bath tub, stains in the toilet. Tap fittings were broken and the toilet flush system had a mind of it's own, sometimes needing 3 or 4 attempts to make it flush. Airconditioning in the living area did not work at all, and only one remote out of 3 was working. The staff were friendly enough, but not very responsive, needing a couple of reminders to come and clean the bathroom and change the towels just after we arrived and reported the bathroom in particular to be dirty. One came first with new towels and boldly stated that it was not his job to clean up. He would call someone else who didn't turn up until another call to housekeeping... I don't think we will be heading back.

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