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Recent customer comments

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Very good

based on 2227 reviews
  • Cleanliness 7.6
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for money 7.5
  • Food/Dining 7.0

Marilyn B.
May 22, 2013
easy access to transportation, restaurants and shopping center. Fast internet.
good and comfortable, quick

F I.
United States
May 21, 2013
I have a nice time. The staff are friendly.
friendly, convenient, very affordable
My stay was made pleasant by caring and friendly staff. I would like to stay in this hotel again.

F I.
United States
May 21, 2013
pleasant and enjoyable...
convenient, nice staff, reasonable price
Friendly staff, pleasant atmosphere and comfortable bed and clean room. I am pleased by the way I was treated. I have stayed in tis hotel four times already and will be back.

Laszlo L.
May 21, 2013
It was a pleasant experience
Quick check-in/check-out, freindly staff, close to Cowboy Grill

Ross H.
May 21, 2013
Staff from door to room service ecellent
Staff, Comfortable Room/bed, Service
During my business trip I had an accident and broke a bone in my foot. Got hospitalized and made phone call to check out. With my authority my gear, clothes computer etc had been packed up and delivered to me in the hospital with a letter and account credits. I was most impressed and on checking out of the hospital went back to the hotel. YES I shall return.

David L.
United States
May 20, 2013
Small, dingy rooms with spotty internet access
The lobby and restaurant are nice; the location is good.
I gave one load of laundry to the hotel staff and they would not tell me how much it cost. When I got the bill, it was nearly US$100!! They only lowered the price 10% after I complained. Also, after I complained about having no internet access for a whole day, I eventually had to shift rooms and floors because the internet wasn't working and they couldn't fix it. The staff were unhelpful and couldn't understand why it was so important that I have internet. I won't be staying here again.

David L.
United States
May 19, 2013
No internet in my dimly lit, spartan room
Convenient location near Robinson's Department Store
I complained 3 times over 24 hours about my lack of internet in my room, and I was eventually made to switch rooms and floors to go to a place with working internet. I also gave them a load of laundry and asked how much it would cost to wash it in one day, and they said they'd tell me later. When I picked it up, the cost was over P4,000 (US$95)!! They refused to discount the cost more than 10%. I'm never staying here again.

Malek A.
May 16, 2013
One of the best hotels in Ermita
good value for money, near to public transport system, clean room

Hiroki W.
United States
May 15, 2013
Great location, free upgrade, good breakfast
Close to the tourist sites, great places to eat, and entertainment

Michael W.
May 14, 2013
very pleasent place
close to shopping mall,girlie bars and bars,restaurants
This was my second stay at Lotus,the room was nice,I didn't try the gym before but its not too good,aircon doesn't seem to work,overall it was a nice stay,I may return