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Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Maktanas sala, Sebu, Filipīnas 6015 (Skatīt karti)

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Atrašanās vieta Maktanas sala Numuru skaits: 530
Bezmaksas Wi-Fi

Jaunākie klientu komentāri

Izvēlieties ceļotāja veidu

 

Fantastiski

8,7

no 1120 atsauksmēm

Atbilstība cenai:
7,9
Atrašanās vieta
8,6
Apakalpošana:
8,9
Viesnīcas stāvoklis/tīrība:
9,1
Numuru ērtums/standarti:
9,1
Ēdiens/ēdināšana:
8,4
Visas atsauksmes (1120)
Sakārtot pēc:
Soo A. Pāris South Korea, 2015. gada 21. februāris
Shangri-La's beach was wonderful.

beach,garden,service.
8,7
Ynna M. Ģimene ar vecākiem bērniem Philippines, 2015. gada 18. februāris
Marine Sanctuary

Marine Sanctuary, food, location
9
Great food and location. I came back because of their marine sanctuary. But, the staff was not as warm and as courteous as expected.
Gauss A. Grupa Philippines, 2015. gada 16. februāris
It was awesome indeed

nice accommodation
8,7
excellent
Shannon K. Pāris Philippines, 2015. gada 15. februāris
perfect for a romantic getaway

the managers were mindful of the guests, the view of the beach and the food choices
9
it was great and relaxing, though the price point will determine the frequency of return visits.
Mark A. Pāris Philippines, 2015. gada 15. februāris
Superb staff!

beach, staff, and restaurants
9
everything was great! The staff was world class and must recommend to friends!
Jaypee H. Ģimene ar maziem bērniem Philippines, 2015. gada 8. februāris
Relaxing Stay

Cleanliness, Complete amenities, good location
9,3
Raymund S. Individuāls ceļotājs United States of America, 2015. gada 24. janvāris
Excellent resort and excellent service

Ocean view room, wonderful staff, beach,
10
I had a great time. Excellent service from the staff,beautiful resort setting.
Chin P. Individuāls ceļotājs Malaysia, 2015. gada 20. janvāris
Poor Value

Facilities and Staffs
7
The facilities and staffs were excellent but let down by strict control on hotel profits. Be prepared to pay for every little incidentals which should be complimentary. That is how profit focus Shangrila is and they do not bother too much about guest complaining besides saying 'I understand how you feel' Be prepared to pay for the things you expect to be free!
Chin P. Individuāls ceļotājs Malaysia, 2015. gada 20. janvāris
Front Office Service Needs Improvement

Established Hotel which thinks of all client needs
7,3
The front office supervisor needs to be more guest oriented. She is a Korean and her staffs were busy and i asked her about changing my hotel transfer because i did not want to wait for the scheduled time and take a taxi. Instead of solving it for me (She was free) she told me to wait for her colleague who was busy attending to some other guests and i had to wait a good 10 minutes before another colleague was instructed by her to solve for me. Why is like that? If I am a supervisor, i would take initiative to get it resolved and not make the guest wait, everything is computerised and I am sure she can solve it. Or is it because she is the supervisor and it is not her work to do so? I wasted a precious 20 minutes before i could get a taxi because not sure when i could be attended to. The supervisor and managers needs to improve and be more service oriented like their front line staffs whom are always service oriented!
Chin P. Individuāls ceļotājs Malaysia, 2015. gada 20. janvāris
Great Marine Park

Nice marine park
6,7
Shangrila has excellent frontline staffs but their supervisor and managers needs to be more pro-active on guest delightment. I have made several complaints and their standard reply is i take note of this. Standard replies and nothing else. Such a waste!

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