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Recent customer comments

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All reviews (4821)

Business travelers (1172)

Couples (2249)

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Families with young children (346)

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Very good
based on 4821 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9 Kevin B.
United Kingdom
December 09, 2014
Nice CBD hotel
Location, cleanliness, good size room
Clean and comfortable.

6.3 TAY J.
December 09, 2014
M Hotel Review
location, parking, food variety
Despite that the hotel is fairly old, the rooms are well kept and give a cosy feeling. Many varieties of food can be found in the hotel and its vicinity, therefore its highly recommended. However, there is room for improvement to the cleanliness of the rooms. Also, there is only 2 hotel staff serving the guests and you may get annoyed due to the long queue to check in and out. Attitude of the hotel front desk staff should be improved.

6 Vanessa T.
January 10, 2015
Normal decent stay
clean decent
The stay was pleasant . Good for business traveller as is near the central business district area

5.3 Winai S.
January 05, 2015
Business Hotel
Location Room Comfort Staff Performance
Peaceful Environemnt

10 Lau E.
December 10, 2014
comfortable, friendly staff, big space

9.3 Heulwen R.
United Kingdom
December 12, 2014
comfortable bed, clean, fabulous pool

5 Wai K.
Brunei Darussalam
April 03, 2015
Good hotel but poor service staff
the food was good
The concierge did not help us with our luggages when we arrive. He frowned at me when I was asking about car park for my Singaporean visitors. The lady at front desk did not say thank you when I check-in and check-out. The other guy at front desk was talking to another customer at a very high and rude pitch, "NO MORE ROOM" was all he said, nothing else. The lady at the lobby coffee house rejected our request to sit at a table for 4 as it was only the 2 of us. I end up arguing with her because it was after 2.30pm then, and the café was almost empty. When we check-out, the concierge did not call a cab for us and pointed us to the public taxi stand outside the hotel. We have to carry our heavy luggages down a short flight of stairs from the hotel down to the pavement. The management of M Hotel really needs to look into staff training and grooming. They don't deserve a star!

10 Ziru N.
December 10, 2014
Always a good place to go back to
Location, service, room
It was great. Always go back to this hotel for business.

10 Ziru N.
December 10, 2014
Good Stay
Price, Location, Room
Service was great. Always reliable. Free upgrade of room and the location is very convenient.

10 Ziru N.
December 10, 2014
Good stay
Service, price location
It was a good stay, as usual. We always go to this hotel for business