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M Hotel

81 Anson Road, Chinatown, Singapore

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Very good


based on 4812 reviews

4125 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (4812)
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Chai C. Couples Malaysia, August 10, 2014
Clean & Comfort

clean, comfort, good locatiom
So far ok but have 2 problem point i have to say. 1) We wait till 5 pm just can check in. They say the room not ready. We are waiting at small room seves with coffee. Can see that also a lot of customer waiting there. 2) We booking the room included with breakfast. but we go the restaurant and our room no show in their list. their staff let us go in (actually if not in list must mention out and check with their customer services), we take the food and eating there, have one person in charge come and talk so loud to us say - our room not in their breakfast list, we have to pay $30++ for the breakfast, do you know that a lot of people look at us as we eat "free". i say i booking room at agoda and included the breakfast. The person in charge say we must show them the booking list otherwise we have to pay the money. This totally spoil my morning mood. My wife direct go back room and take the list to show them. They only reply us "thank you" but never appologize for what they do. When we go check out, we hear another customer also complain same problem to a customer service. Some problem for check in late and the "free" breakfast. So i think should improve it.
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Shwu Y. Couples Singapore, August 10, 2014
Hasty Breakfast , Nice harbour view

Comfortable bed, Nice harbour view and great shower
We find that the breakfast was very hasty. We had to rush our breakfast the moment we arrived at 9.30am although we were told breakfast ends at 10.30am. We totally had no mood for our sunday breakfast at all. Other than that, we had a comfortable 1 night stay.
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Mee C. Couples Malaysia, August 9, 2014
nice, comfortable and convenient

room, service and location
Enjoyable and relaxed. I will come back again for sure!
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Li L. Business travelers Malaysia, August 9, 2014
Moderate hotel

Overall stay is acceptable however disappointed with the cleanliness in room. We discovered the feature wall was full of dust which should not happen in hotel. Check in procedure was rather long and we did not able to get our room right after check in. Moderate choice for business traveller, only great due to location.
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Ron S. Couples Singapore, August 9, 2014
Great Stay

Central Location, Clean room, comfortable bed
It was a pleasant getaway, staff was friendly, check-in/out was fast
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Jamie G. Business travelers United Kingdom, August 8, 2014
great value

bed, size of room , location
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Paul W. Business travelers United Kingdom, August 8, 2014
Good experience

Bed, room service, wifi
Staff were great. Rooms good and comfy beds. Down side breakfast is expensive and a little to cool for my taste.
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Mason P. Couples Singapore, August 4, 2014
A short getaway

Helpful staff, nice food, quiet
The stay was quite enjoyable. Nice ambient, foods and friendly staffs.
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Chueng N. Solo travelers Singapore, August 4, 2014
Feedback for improvement

Cleanliness, friendly staff although during my check out the front office male Malay staff was not smiling despite of me smiling at him. All the other staffs were warm except for this guy.
So far so good until I checked out. The male Malay staff has a neat turnout and bearing but he didn't smile in response to mine, I think this is quite appalling as I'm also from the service industry. Is it because I'm a Singaporean who booked only 3 nights stay that I get this kind of response ? Because we had a seminar at your hotel that's why I booked a room there. I could have gone home to rest if I knew your staff would behave like this. I'm really disappointed.
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Ong A. Families with young children Singapore, August 3, 2014
Very good hotel

Room comfort, value & quick check in
Very good. The hotel is clean, room is comfortable & spacious.
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