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Very good 7.9
Based on 4854 reviews

Agoda Verified Reviews

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Very good

based on 4853 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Staff Performance 7.9
  • Value for Money 7.8
  • Food/Dining 7.3

9.7 Xnas T.
April 28, 2015
Value for money
Location, cleaniness, comfortable

8 Joan L.
April 27, 2015
Clean and quiet
Good, I will be back again.

5.3 GIN F.
April 26, 2015
Still acceptable
Clean, Big room & near Tanjong Pagar MRT station
Overall is acceptable. Just find their service not really that good. Room is not ready upon check-in at 4pm. Even I have called up earlier to inform them that I will be checking in around 3pm to 4pm. Service is slow.Plus point is the room is big and comfortable.Breakfast just so so not really that good.

4.3 Patrick L.
April 26, 2015
Duty Manager is a liar
Location and comfort
I went to check in at 12 noon. The receptionist told me check in time is 2pm and charge of S$30/hour is required for early check in. I requested for waiver asked to talk to duty manager. I requested the Duty Manager to waive the early check-in charge. She pretended to check the availability and then told me that hotel is full and she cannot check me in early. I walked away thinking something was wrong. 10 minutes later, I walked back to the receptionist and told her I am willing to pay the early check-in charge. Immediately, she checked me in. Suddenly, the hotel is not full. Can't believe M hotel could teach their managers to use lies as tactics to deal with customers. No integrity. Can't believe anything they say!

6.7 Susan T.
April 25, 2015
friendly staff
The manager at the cafe is always smiling and welcoming every single guests.
I have requested for a smoking room and have to wait for an hour after checking in which I agreed. But after an hour the room is still not ready and when my boyfriend approached the front desk, this Chinese lady very apologetic and got the room ready within 10 mins. The staff are all friendly and always welcoming every single guests except for 1 auntie at the lounge who really show her unhappy face to the Indian guests who were waiting for their rooms to be ready sat at the lounge without ordering anything. She asked the front desk personnel to chase those Indians to the lobby instead but there isn't enough seats at the lobby. Racist staff at the lounge doesn't help the reputation of the hotel. :(

6.7 Viraj M.
Sri Lanka
April 25, 2015
Though I requested early check out, I did not get
Very Clean
Front officers are not friendly and helpful.

7.7 Desmond Z.
April 24, 2015
not bad
not bad
not bad, valued for money with the 50 % flash deal

7.3 Stanley Z.
April 23, 2015
Value for money

9 Lee Y.
April 23, 2015
Quiet staycation
Clean, quiet, value for money
the price is value for money. It is the 1st time we need to join a long queue to wait for seating for the breakfast buffet but luckily the wait is not unbearable. Just feel that the hotel should have anticipate the full occupancy rate and make necessary arrangement beforehand.

7 karen L.
April 23, 2015
the place is not bad.only the location is not conv
I love the hotel room. very nice and big
Not bad staying at there.