Excellent 8.4
Based on 35 reviews

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About Macdonald Burlington Hotel


The Macdonald Burlington Hotel in Birmingham is a classy hotel that stands out from the rest thanks to the friendly and professional staff. The staff is very welcoming and efficient. They make a point to cater to your needs with speed and grace so you will quickly feel at home. The bottom line is that you get taken care of with a smile and zero fuss. Another thing that stands out about this hotel is the ideal location that is simply perfect for shopping or just hanging around the city center in general. With a location like this and a decent price, there really is no reason anybody should ever have to book a hotel on the outskirts of town. One other reason you might find Macdonald Burlington Hotel to be a favorite is that their high level of cleanliness is quite immaculate.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service

Dining, drinking, and snacking

  • grocery deliveries
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Bar

Access, services, and conveniences

  • Postal service
  • Daily housekeeping
  • 24-hour front desk
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room

Working and staying connected

  • Photocopying
  • Printer

Languages Spoken

  • English
  • Czech
  • German
  • Lithuanian
  • Spanish
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When booking for 7 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Children 0-2 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 17.50 GBP
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance to Airport: 9 Miles
Internet Usage Fee: 0 GBP
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Restaurants: 1
Number of Rooms : 112
Reception Open Until: 12:00 AM
Room Voltage: 240
Year Hotel Built: 1872
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.8
  • Location 9.5
  • Room Comfort/Standard 8.2
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.2
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David G. from United Kingdom
Stayed 3 nights in July 2016
Nice hotel but didn't live up to expectations.
growing up in Birmingham, this hotel is a local institution and regarded as very 'posh'. It has many merits-a lovely building, well maintained and right in the heart of the city (literally next to the station). Although the staff were wonderful on one day-polite, helpful and friendly-when we arrived the staff member who checked us in was quite artificial in conversation, very abrupt and ignored us for the next day as we walked past the desk. One night all the fire alarms went off-we followed the evacuation route to a back alley! No one from the hotel checked we were OK and there was much confusion -we were sent back in with alarms still ringing, then evacuated a second time…the staff seemed ill prepared for an emergency and did not clearly communicate what was happening. Not very nice at 1 am! Didn't eat at the hotel as veggie options were unimaginative. We would not stay here again for the money charged but if you don't have dietary restrictions and want to be in a lovely building in the heart of town, it is still a fair option.
Reviewed August 08, 2016

Veronica S. from Indonesia
Families with young children
Stayed 2 nights in June 2016
Great location!
The location is great, hot breakfast was good, generous room size!
Reviewed June 23, 2016

Sharon C. from United Kingdom
Stayed 2 nights in May 2016
Another fantastic stay at the Burlington!!
Reviewed June 01, 2016

Scott C. from United Kingdom
Stayed 2 nights in May 2016
Bodypower Weekend
Fantastic location next to the train station and city centre - cannot be beaten! Lovely staff and we got a great deal with breakfast. Word of warning - the standard double bed is small - upgrade to something bigger. I am over 6ft and there wasn't much space for my girlfriend!
Reviewed May 16, 2016

Malcolm N. from United Kingdom
Stayed one night in May 2016
Hotel With Character
Overlooking New St, this historic hotel has character and a great location if travelling by train. View from restaurant is great though some of the rooms overlook miscellaneous infrastructure. Room was good with excellent large bed.
Reviewed May 05, 2016

Pamela A. from Spain
Business travelers
Stayed one night in March 2016
Burlington Birmingham
Location right beside the station is fantastic. Lovely old building which is clean and well maintained. Nice bathroom with Arran Aromatics toiletaries.
Executive single room was very small - hardly room to open my full sized suitcase. Ok for 1 night stop over. Room very cold although radiators did come on. All the ameneties though - kettle, iron, bottled water... and crean. Would book a larger room if returning. Breakfast nice but very slow - long wait for cooked plate- unexpected as usually breakfast is quick in a city hotel as people need to get on.
Reviewed March 19, 2016

Wendy J. from United Kingdom
Business travelers
Stayed 3 nights in March 2016
Fantastic hotel in an amazing location.
Location, character & ambience
Brilliant. Staff very friendly, food was great. Room was big & very comfortable. The location was amazing, central to everything. Overall excellent quality hotel.
Reviewed March 17, 2016

thomas G. from Ireland
Stayed 5 nights in March 2016
Tom likes the Burlington hotel
Room, location,staff.
It was excellent.We arrived late,room was nice but small.Next morning I asked for a larger room as we were staying 5 Nights,we got a lovely very large room,on 5'th floor.3 arm-.all chairs,King size bed,fridge,windows with four openings,seperate shower,and bath,bath robes,tea and coffee,bottled water.all good"Happy Tom"
Reviewed March 15, 2016

Catheryn N. from United Kingdom
Stayed one night in March 2016
My faith in Birmingham hotels has been restored
Reviewed March 06, 2016

Colin I. from United Kingdom
Stayed 4 nights in January 2016
Ideal Spot
Lovely hotel right in the centre of Birmingham. Rooms were spacious and clean. Beautifully decorated. On our first night we were on the third floor and were woken at 7am by continual footsteps above. Turned out there were offices above us . We were then moved to floor 5 . The room was even more spacious and apart from a little bit of street noise which is to be expected in the city centre, it was perfect. Staff were friendly and helpful especially on reception. We got a good deal through Agoda and would definitely stay here again if we got similar.
Reviewed February 02, 2016


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