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Recent customer comments

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Very good



based on 798 reviews
  • Cleanliness 7.6
  • Facilities 5.9
  • Location 8.6
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for money 7.1
  • Food/Dining 7.1

Alena S.
Vietnam
February 02, 2016
Perfect place
Best money/value between all the very expensive resorts. The island is so heavily under construction that it is not easy to find a spot like this! Would come back anytime.

David B.
United States
January 18, 2016
So So Resort
Location, Friendliness, nice beach
The beds were very uncomfortable and the showers were poorly set up! The lamp had bare wires showing and didn't work and the drain in the bathroom was plugged. The staff corrected the lamp and drain. We found better accommodations nearby and checked out 2 days early. They refused to give us any refund so we "ate it". There are better accommodations available for the same price. I wouldn't recommend this to others.

Richard D.
Vietnam
December 14, 2015
It's a lottery
Location
If the room is ok then you are lucky, if not don't expect it to be fixed. It's called a spa and maybe it is but there is no services guide to tell you. Breakfast choice is sparse and replenishment slow. They were however very accommodating letting us leave bags and have a shower after checking out.

Zoltan P.
Hungary
December 11, 2015
Definitely and absolutely overrated
Location
This resort is definitely not a 3* hotel/resort. Neither the room/amenities, nor the services. (Actually I do not understand, on Booking this hotel has only 2*). The room is spacious, but there is very limited opportunity to stow your clothes, belongings. In the bathroom there is no shower cabin or a separated part for the shower. Air condition seems old and quite ineffective. The positive side is the location, with own beach and in walking distance to Duong Dong. As a summary: the hotel is definitely and absolutely overrated and overpriced.

Maria S.
Ireland
December 01, 2015
Nice place in the beach
The staff is amazing, they treated us very good, helped with everything they could and location is perfect, near everything and still quiet.
I would say that the only negative point is the bathroom. It's very dark and humid. For the rest, all was good. Nice bed, no mosquitos and no lizards.

Aubrey P.
United States
November 30, 2015
Fantastic location!
Bar/restaurant, beach proximity, and
It was a wonderful stay! I am a 23 year old traveler visiting Phu Quoc with two friends. Though it wasn't luxury living, it was a very comfortable, affordable stay. They provided a cot for our three-person arrangement (which was more like a second double-bed) and the staff was extremely friendly and accommodating. The best part was that they had an ocean-side restaurant and bar area with a fun, young staff. The resort itself is tucked back a little ways off the main road, which is nice because it's not affected by the construction sounds. It's about a mile walk from the night market, which was made pleasant by the beautifully cool nights. I would definitely recommend Mai Spa!

Petr N.
Czech Republic
November 12, 2015
Nice garden nice beach
Garden, spa, beach
Do not expect anything and you will be pleasedz the staff is not too professional, but the nice location directly on the beach and nice graden compensate it

ELISABETTA P.
Italy
November 08, 2015
Natural paradise place
Kindless customer service location and professional and good spa
I was very good here and I extended my stai. .. very peacefull place

Alice M.
Austria
November 07, 2015
Beautyful Beach & Garden
Location, Beach & Garden, Staff, Massage
Loved the Garden Bungalow a lot. No. 25. Well, the bathroom was a bit dark but did not spend my day in it! The taste of food was good. Breakfast is interesting & various, not bad for three stars. Massages are excellent. I really recommend this place. Of course it could have been cheaper but the location is perfect. Things I did not like; I missed more comfortable garden chairs or hamrocks for chilling out in front of the Bungalow or garden area. My one didn't have a proper terrace roof. So it was not possible to sit outside when it was raining. Music was not very often played in the restaurant, nothing to complain about it but if, I did not like the disco music for youngsters. Don't think that fits for an authentic spa resort. Finaly, dirty window fronts everywhere. Maybe it was just temporary!

Petr N.
Czech Republic
November 03, 2015
Great location in a garden, few steps to beach
location, garden, beach
The hotel is nicely set in a garden just on the beach, it is peaceful and cute staff is not educated well, do not really try to satisfy the guest, the breakfast is very poor, the kitchen run easily out of stock of almost anything, too few beds on the beach, no service but for the price and if you do not expect anything extra, just a great option