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Makati Palace Hotel

5011 P. Burgos corner Caceres St., Makati, Manila, Philippines (Show on map)

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Area: Makati Number of Rooms: 450

Recent customer reviews

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Good

6.8

based on
678 reviews

2297 reviews in English

Value for Money
7.0
Location
7.8
Staff Performance
6.6
Hotel Condition/Cleanliness
6.7
Room Comfort/Standard
6.8
Food/Dining
6.1
Business travelers (678)
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Andrew T. Business travelers Malaysia, February 3, 2016
In the midst of nightlife

Convenient location
2.7
Easy to get to restaurants, convenient stores and money changers. It is right in the middle of Makati nightlife, so good for those that are into this. But if you do not want to be constantly hassled by people offering "services", then this hotel is not for you. Stayed in the Superior Room. Apparently all Superior Rooms are smoking rooms. There are no non-smoking Superior rooms. The room had a strong smoke smell. So take note for those who are non-smokers. The concierge in this hotel seems to have some arrangement with taxis. Whenever they call a metered taxi, the taxis don't use their meter and quote a rate, which is about 4 to 5 times the metered rate (I travel regularly to Manila and know how much it could cost by metered taxi to my usual places). After heavy bargaining, you will still need to pay twice or more the metered rate. Best thing to do is walk a few meters down the road and get a taxi yourself. I have stayed in a number of hotels in Makati area, and this is the only one I have experienced that does this. Makes me question their honesty, so I usually avoid this hotel, unless there is a really good offer on Agoda (which was in this case).
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Stephen A. Business travelers Australia, December 13, 2015
Sleazy and Cheap

The doorman was very helpful; I could get a taxi to leave as quickly as possible; There was a 7/11 nearby.
3.3
Just a sleazy place. Rooms poorly maintained. Description did not match the facts. Price needs to be reduced - it's claims of being three star are well and truly overrated.
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Jason F. Business travelers Australia, December 10, 2015
cockroach infested dump
10
horrible dirty staff are so rude they just do not want you there
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Benson K. Business travelers Singapore, December 7, 2015
Dissapionted

Location
3.7
All things in the room are like vintage.
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Hamad A. Business travelers Qatar, September 25, 2015
Fair wi fi , general service very low
3.3
I don't suggest to stay in
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Hamad A. Business travelers Qatar, September 24, 2015
No services at all

No thing to b best in this hotel
4
I don't thing to stay again in this hotel
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Hoong F. Business travelers Malaysia, September 11, 2015
Business stay for 9 days

Staff service, location & cleaniless
7
The room is clean, staff service is good & location is ideally located at Burgos street where F&B outlets/convenience store are all over. On the negative side, certain areas for improvement inside hotel room; 1.) WIFI is bad (Not sure if it's due to high floor, stayed on 22nd) 2.) No power socket near desk or bed to charge notebook/mobile phone 3.) Very dim lighting 4.) Most TV channels are blur 5.) Smells coming into room when people start cooking next room Guess it doesn't suit business travelers.
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John K. Business travelers Australia, August 23, 2015
run down establishment

Makati Palace Hotel
4.7
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Mohideen N. Business travelers United Kingdom, August 10, 2015
great

everything
9.7
good
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Chye L. Business travelers Malaysia, August 10, 2015
Bad stay

Location, location, and location
3.7
Overall stay was disappointed. 1. Air condition in the room is old and takes long time to get cold. 2. No air conditioning in hallway and lift.. Too warm 3. Lift takes too long to commute 4. Wifi not working at all in the room (Had to go to another hotel lobby to use wifi) 5. Room service was always incomplete to replenish toiletries. 6. Food always takes too long to produce at even though the restaurant was empty.
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