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More about this hotel:
    Nearest transport:
  • MRT Ayala Station (0.6 Km / 8 min walk)
    Area recommended for:
  • shopping
  • nightlife
  • restaurants
    Distance to airport:
  • Ninoy Aquino International Airport (5.0 Km)
    Customer comments:
  • "Fantastic swimming pool", "Nice design of villas", "Reasonable price"
    Top nearby attractions:
  • Conway's Bar (0.0 Km)
  • Makati Downtown (0.1 Km / 2 min walk)
  • Ayala Museum (0.1 Km / 2 min walk)
  • Landmark Department Store - Makati (0.2 Km / 3 min walk)

Note: Distances are measured as a straight line.

Makati Shangri-La Manila Hotel

Ayala Avenue Corner Makati Avenue, Makati, Manila, Philippines 1200

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Features of Makati Shangri-La Manila Hotel

Hotel Facilities

  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • gift/souvenir shop
  • laundry service
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Filipino

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Hotel description
In the heart of the financial and commercial district of Manila is this award winning Shangri-La...see more In the heart of the financial and commercial district of Manila is this award winning Shangri-La property. The hotel is just a 20 minute drive from the airport and within walking distance to cinemas, premium shopping malls, and trendy bars and restaurants. Visit the old city of Intramuros, Ayala Museum, or spend the evening taking a stroll in the park across the hotel. The hotel includes a state-of-the-art health club and spa facilities, with the fitness center opened until midnight so you never have to miss a workout. The dining outlets at the hotel are renowned around the country for their menu as well as service. The luxurious Makati Shangri-La Manila Hotel provides the absolute best in location and service for travelers to Makati.
Hotel policies
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (520)

Business travelers (166)

Couples (164)

Solo travelers (95)

Families with young children (48)

Families with older children (22)

Groups (25)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
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MA S. Couples
Philippines, January 28, 2016
Best hotel in Makati

Comfort , location, security
It was a superb stay!!
Christopher C. Couples
United States of America, January 20, 2016
Regular stay

Location, Amenities, Security
David B. Couples
Australia, January 10, 2016
Another wonderful New Year holiday in Makati

Staff, lobby entertainment and ambience
Great place for a relaxing break. This is our third trip over New Year, the event for New Years Eve is not to be missed. Our home away from home
Sam D. Solo travelers
Australia, January 7, 2016
Kakati Shangri La, Home away from home and more.

The staff, the location, the comfort.
SIMPLY FANTASTIC! The staff from all sections are very friendly, very attentive, very accommodating and very professional! In short, Delightful! I recommend it to any one that hasn't stayed at Makati Shangri La as yet.
Toby D. Couples
United Kingdom, January 8, 2016
A craker

The restaurants and bar were great, the room was way bigger than i thought/was used to, and the bed was brilliantly comfy. Great for business or pleasure.
Ma W. Families with young children
Philippines, January 4, 2016
Great location and luxurious hotel

Location, good food and spacious rooms
Great, relaxing stay
Hiyasmin L. Families with older children
Philippines, January 6, 2016

Location, facilities, service
Arguably the best in the area. But bathrooms should be modernized with bidets and new shower heads. Quality of service was inconsistent due to the fact that we stayed during the holidays and the hotel was full. But shouldn't we expect that this hotel should be able to manage the biggest crowd?
Bryant A. Solo travelers
Philippines, January 7, 2016
Needs to go back to its prime

Location, amenities, support personnel
Overall, the look and feel of this hotel has not changed over the decades. However, in my most recent stay, there were significant details I observed which may indicate that it is already past its prime and needs to go back to its old glory days and meticulous standards. First, the staff and attendants are generally very friendly and personable. Everyone from the concierge to the housekeeper always express a warm attitude matching their smiles. However, when you meet the attendants on a late part of their shift their stress becomes evident. When I checked in in my most recent stay, the receptionist seemed to be like in the last hours of his shift since he looked tired and only wanted to finish my booking. I had concerns about my room arrangement and reservations, but he never offered any alternative solution nor suggested to confer with his superior. Although the matter was no big issue on my part, I left the front desk thinking that he could have at least taken a few more minutes to try to exhaust other ways to resolve my query. The same also goes for their lobby lounge when I observed there was only one waitress running between 10+ tables attending to nearly 40 persons, including myself. As for the in-room dining, the food served in my room was not of the same quality as what they have in their restaurants. I had small issues with being served dry, old chicken meat and manhandled pasta, but at least they were still edible, although not even three-star quality.
Hyram D. Families with young children
Philippines, January 2, 2016
Still the best hotel to stay in

Food is excellent, staff is pleasant, service is superb
We stayed for new years eve and according to a staff was one of the busiest days to stay. When we were informed of the change of breakfast venue my wife and i became anxious of the quality of service given the quantity of people to serve but the food was great and staff were very attentive to our needs. Fortunately we didn't feel neglected at all and my daughter (4yo) absolutely loved the hotel.
hamad A. Business travelers
Qatar, January 2, 2016
Receptionist ??

Services location food's
It's good but I hope in general change in future cuz I know this hotel very well , since 2005 , its not same as before .

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