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Mandarin Orchard Hotel

333 Orchard Road, Orchard, Singapore (Show on map)

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Formerly : Meritus Mandarin Hotel

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Hotel Area: Orchard Number of Rooms: 1077
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
10321 reviews

Value for Money
7.5
Location
9.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.2
Food/Dining
7.7
All reviews (10321)
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Lina L. Families with older children Indonesia, October 16, 2013
Very strategic location with excellent service

Its in the middle of shopping areas, room is newly renovated, very friendly staff
10
Overall experience is very satisfying stay, it is superbly convenient as the hotel is right in the heart of shopping area. Great food is also available everywhere around the hotel area. Would really recommend this hotel.
Kok D. Families with young children Brunei Darussalam, October 15, 2013
Great location but poor service

Location, location and location.
6.7
Apart from the location, this hotel is just another hotel run by an international group. it's a big hotels with many rooms (i think, as it has 2 wings), hardwares are remains standard, comfy with great wifi. But the service is poor. long queue during check in with only 3-4 counters. The TV wasn't working and it took nearly an hour for the technician to arrive and took another hour (most of the time waiting for his colleague and the door remained open for that hour) to figured out the TV is broken and only can fix in the 2nd day.
Lo B. Business travelers Indonesia, October 15, 2013
Pleasant

Centrally located, nice design, good food
9.3
We had a trouble when we were check in as the room wasn't ready until 3pm and we got different room view from what we asked for. Thanks to Mr Ryan Kwek and Ms Lorwie who acted fast and solve the problem properly. The rest of our staying is fantastic. I love staying in Mandarin when i visited Singapore. I don't know, feels Mandarin with its Asian Design and Culture creates Singaporean ambience to me. Its well located in shopping heaven Orchard Area makes an added value for this hotel. My suggestion for Mandarin is please put more seats or sofa on the reception area in first and fifth floor. Also the television have a problem, every 10 second the show will stop 10scond, and then start over and over again. it also happens in other rooms. Maybe need to add more employee or training the staff for it seems very busy and hurry.
Cheuk W. Solo travelers Hong Kong, October 15, 2013
Nice hotel

Convenient location, good service, large room size
8
Suin R. Families with young children Indonesia, October 15, 2013
Big room, near shopping centre, near mrt station

Big room, near shopping centre, near mrt station (orchard mrt & somerset mrt), fast cek-in & cek-out, friendly staff
7.7
It was a great place to stay, the room is quite big, the bathroom have a bath up, the location is near mrt station, shopping centre and mall
Nico G. Families with young children Indonesia, October 15, 2013
enjoyable, comfort and close to mall

cleanliness, bed, bathroom
8.7
close to takashimaya and orchard road. everything accessed very easy. there is also free shuttlebus to sentosa island.
Sumarni N. Families with young children Indonesia, October 15, 2013
Excellent Hotel

Excellent service and location
9.7
We stayed for 4 nights here with my children,as they can't provide us twin beds,so they gave extra beds free of charges.Excellent service.Thank you very much.
Azm S. Couples Bangladesh, October 15, 2013
bad experience

near shopping malls, big restaurant, nice location
7.7
Hotel location is very good. Room size is quite okay but was not clean.
Rachel N. Families with young children Malaysia, October 15, 2013
pleasent

central
7
our stay was wonderful with the exception to the 45 minutes wait for our bags to be sent up to our room.
Budi S. Couples Indonesia, October 15, 2013
Clean and comfort hotel

great location, friendly staff, clean
8.3
clean and comfort room, clean swimming pool, near mrt station (somerset), good breakfast, friendly staff

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Customer Reviews - Mandarin Orchard Hotel, Singapore

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