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Mandarin Orchard Singapore

333 Orchard Road, Orchard, Singapore 238867 (Show on map)

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Formerly : Meritus Mandarin Hotel
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Area: Orchard Number of Rooms: 1077
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
12544 reviews

Value for Money
7.5
Location
9.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.2
Food/Dining
7.8
All reviews (12544)
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Freddy D. Couples Belgium, June 14, 2014
excellent stay

in the middle of shopping centre, good quality food, friendly staff
8.3
all went very well only one negative point, as I was booked on clubfloor we had breakfast and happy hour on clubfloor for which the airconditioning is much too low and can't be adjusted they say as it is a general system, this is chasing you away from the clubfloor
Yam C. Groups Malaysia, June 14, 2014
a good hotel to stay for shopping

rooms
7.3
The reception's service is not up to standard.
Gladys L. Business travelers Singapore, June 14, 2014
Centrally Located Hotel

Close to shopping areas, Quality Club Lounge, Centrally Located
9.7
My husband and I always like to stay at Mandarin Orchard hotel. The club lounge is excellent, not only for the food (Breakfast, Tea and cocktail, but also great for us to do our meeting with client.
Dindo M. Business travelers Philippines, June 14, 2014
Worst Check-in Experience

Location, Cleanliness, and Design
6.7
We arrived at the hotel an hour before the check-in time but we were not allowed to do an early check-in, which is fine. Almost three hours has passed and we were still not able to check-in. They said that our room was given to someone or there was an error in the system. This was the first time I experienced something like this. Worse, nobody did anything for this inconvenience they have caused us. Hotels with superior customer service would either upgrade your room, give you complimentary breakfast/dinner, or immediately offer a discount to make-up for it. Mandarin Orchard Singapore's has really given us a poor customer service. Good thing the hotel is nice and the location is superb. Other than that, I will never book this hotel again.
Shaifull N. Groups Malaysia, June 14, 2014
Great hotel with good location

Location near shopping malls, clean and nice room, staff hoitality
8.7
The room was comfortable and clean. the bed and pillows are also comfortAble. This hotel is just accross Takashimaya mall and also walking distance to other malls. There are a lot of restaurants nearby. i would stay her again in future.
Khang S. Couples Malaysia, June 14, 2014
Convinience

Convinience
8
Ding Y. Business travelers Singapore, June 14, 2014
Overall Good Experience

Location, cleanliness, staff
9
Good. Maybe could have a bigger TV in the rooms. TV are very cheap now.
Hendra S. Couples Indonesia, June 14, 2014
nice big and clean

super near shopping center
10
very nice breakfast so delicious
Erlina F. Families with young children Indonesia, June 13, 2014
Good location

Good, clean, next to shopping center
8.3
Great
Melani P. Business travelers Indonesia, June 13, 2014
nice hotel

good location, spacious room
8.7

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Customer Reviews - Mandarin Orchard Singapore, Singapore

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